American Airlines’ Post

American Airlines, I’m disappointed with you today. My flight arrived on time, but a 35-40 minute wait on the tarmac caused me to miss my connection. After running the twelve minute distance between terminals and despite being at the gate prior to the plane leaving, the flight was closed, and I wasn’t allowed to board. Customer service offered no assistance and refused accommodations of any kind, even though this wasn’t my fault. Employees told me they knew I was at the airport and stuck on a plane in limbo, and still refused to let me aboard. Normally, I’m a very patient traveler. I deal with the ebbs and flows of air travel with grace. So what’s so important about this time? This delay means I will not be home in time to drive my mother to her early morning cardiac surgery. She was depending on me to take her to this life saving procedure. Hopefully this can be rescheduled before anything serious happens. Long story short, I expected better service and accountability from this airline.

This is a joke, correct? Timely departures? I had to drive from OKC to DFW to catch my last connection due to a delay and damn near missed my flight to Europe. I ate first class for that flight as well. Then my flight to Europe was delayed. And the return flight? Yeah, same. Missed my connection in Heathrow and had an absolute nightmare trying to get rebooked. Upgraded seats that I had paid for on the way back? Nope. Sorry. Haven’t seen a dime on reimbursement. American has actually cost me vacation and work days. This isn’t an isolated incident, either. American Airlines has turned to trash. My grandfather was killed on a United Airlines flight in the early 90s (UA585), and I’m seriously thinking about ending a 33 year self-imposed ban of United to give them a chance after the frustrations of dealing with American Airlines. Get better. The first step is to recognize that you have a problem. The second step is to address it and then fix it.

To: Central Baggage Cc: Robert.Isom@aa.com CEO The baggage "specialists" are a bunch of liars if they claim that if an outside bag doesn't appear damaged, then nothing inside could be damaged. The simple fact is that my computer was operating fine before I was forced to quickly check my bag instead of allowing me to board with it. As soon as I opened my bag upon arrival at my destination, the computer was broken. It is American Airlines' fault and you are just sleazily wiggling your way out of any responsibility.  I am wondering how my 26,000+ followers on linkedin will feel about American Airlines after I complete a long post about my experiences, and how even the officers of the corporation wouldn't step in to do the right thing. As we all know, a fish rots from the head down.

Pay your flight attendants

American Airlines might want to check your “timely departures” and just how “dedicated” your team are. I’ve contacted you several times via your AACustomerRelations email, only to be fobbed off with the same cut and paste reply.

Go #AATeam! ✈️👏

Impressive teamwork at American Airlines'! At Book A Ride Inc. in Guyana, we share the same dedication to ensuring smooth and efficient journeys for our customers. Great job keeping travel seamless and stress-free!

Looks like a trader room. We all can see air industry is a very complex machine and very interesting one.

MOC controller - had this job several times over . AA decided to hire me for the lowest paying job working with kids. Can you imagine ?

Clean up that control room. clear wall dividers floor to ceiling with doors, bury cords in floors and no more desktops on desks… use arms that mount to table that hold monitors in air…