American Airlines’ Post

As a Platinum Pro long-time customer of American Airlines, I've noticed a concerning decline in cleanliness, delays, cancellations, and overall service quality. Admirals Club lounges, once a sanctuary, now lack the service and food options I've come to expect. The stark contrast with American Express Centurion Lounges is evident – their superior service and selection set a benchmark. Hoping to see improvements soon to restore trust and elevate the travel experience. #CustomerExperience #TravelStandards #AmericanAirlines

Pay your flight attendants

American Airlines is one of the best airlines to fly with families! This morning on a flight out of Boston, the airline crew noticed my children were nervous about the flight and the pilot along w the crew welcomed my children individually and even let them take a photo during boarding! American Airlines- thank you for going above and beyond for family travelers, excellent job!

It would wonderful if American Airlines could align its policies with those of a myriad of other airlines who support the United States Public Health Service officers as military personnel. The USPHS is one of eight uniformed services of the United States government. These officers are highly deployed within and outside the United Srates in support of COVID-19 and other infectious disease relief, humanitarian issues, and natural disasters. American Airlines should give these uniformed members the same allowances as the military, which, according to federal law, they are. Feel free to reach out to me to discuss!

American Airlines is absolutely incapable or coordinating their flights. Resulting in delays and missed connections. To avoid responsibility they blame these delays and cancellation on the weather (even in perfectly beautiful weather conditions). This comes from headquarters and company policy. Their customer service staff has no solutions nor proper response to provide their customers. The company leaves the hard work and stress to the people on the ground. It is a terrible airline and even worse company to work for. America Airlines you are so famously terrible that scammers are taking advantage and trying to scam frustrated customers by pretending to be your customer service team through WhatsApp and/or Facebook. This is not acceptable and American Airlines should not be allowed to operate given all the customer complaints and inability to provide the service they promise.

AAL2682 out of Madison Wisconsin on July 12, 2024 was significant delayed causing missed connection at Chicago O’Hare airport. American airline was aware of this and rebooked my flight. Before boarding the plane I asked if they were going to take care of the hotel accommodation since I was rebooked to a next day flight. I was told that given that it is not weather related, I was being offered accommodation and that I should ask once in O’Hare. Waited in line at customer service at O’Hare for over an hour just to be refused a voucher since AA headquarters changed their mind and coded the delay as weather related. Reached out for help through their app with and again no solution was offered and was told to fill a form. As a result I am now stuck in the airport for the night, since I have to be back in 4-5hrs anyways. On top of all this every single flight on this trip was delayed causing a tremendous hustle. I am demanding compensation for this terrible experience and absolutely zero ability to coordinate their flights properly or offer proper customer service.

I'll keep this in mind

Aquien corresponda: Buenos días por medio del conducto le envío un cordial saludo, soy José Huerta S. el motivo del presente es para solicitar de su gentil apoyo ya que estoy interesado en formar parte de la familia y equipo de trabajo que usted representa,le informo que tengo experiencia desde el sector asegurador hasta el sector aéreo actualmente, trabajo para una aerolínea en el área de mantenimiento como agente de apariencia,y aux de interiores me apena molestarle pero estoy en búsqueda de una oportunidad de desarrollo profesional , agradezco mucho el tiempo brindado al leer mi mensaje y todas sus atenciones. Sin más quedó de usted . Saludos cordiales . Jose Huerta S.

Disappointing to note the significant decrease in quality at Admirals Club lounges by American Airlines. As frequent travelers, we value excellent customer service, diverse food options, and premium amenities. Hoping to see improvements soon to enhance the travel experience for loyal customers. #CustomerExperience #TravelPerks #AmericanAirlines

Insightful!