Elevate HGS Digital’s client relationship to the of Trusted Advisor status by efficient and effective follow up. Recommend strategies and other senior managers at HGS Digital to provide strategic value to customers and company. Provide escalation management, coordinating the involvement of others at HGS Digital as needed to resolve escalations in a timely and effective manor and thus maintain or improve customer satisfaction.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Develop new accounts through prospecting, networking and presenting the company value proposition
Identify and develop sales opportunities based on strategic needs of clients and potential engagements. Help clients understand how the critical capabilities of our company’s solutions are aligned with their business initiatives
Develop credible relationships with agency partners and create sales opportunities through the channel sales team.
Expand the number and scope of projects with existing clients to ultimately promote higher levels of client satisfaction
Grow the client portfolio revenue year over year and enhance profitability
Create and manage the development of new client contract and SOW’s
Work with both pursuit and delivery team members to assure appropriate overall program-level business strategy alignment
Foster a positive working relationship with senior business executives and sponsors from the client organization and company
Understand all client engagements and how the project impacts the overall business results
Assist to ensure appropriate client communications and funding are in line with all contractual agreements
Cold calling and strong LinkedIn expertise
Follow up on summit leads and territory development using various lists, reports and/or online lead sources
Maintain a pipeline of projects and report regularly on forecast and progress
Maintain all documentation of relative client interaction in the company CRM system
Communicate and work to resolve project issues
Manage multiple tasks effectively and coordinate tasks with other departments
QUALIFICATIONS:
Bachelor’s Degree or higher in Management, Communications, or related field
Strong Agency – Digital/Advertising/PR partnership experience for sales and business acquisition
Strategic thought leadership of social media, customer service, and technology
Deep understanding of Social media, Digital Marketing and ORM with willingness to continually learn/adapt to new technology and strategies
Ability to handle many projects/initiatives at once
Ability to “influence without authority”
Strong written and verbal communication skills
Ability to synthesize a large amount of knowledge/information into a concise “story” that can be shared with senior management
5-8 Years in Selling Digital Marketing/Social Media and ORM business.
Experience of Big Organizations: This person will know how to navigate a complex org chart to get information to the right places and be able to affect change. Ideally, he/she would have firsthand knowledge of how brands engage with customers in social media
Should have been in the sales role in a Digital Agency generating revenues of at least USD 3 million
Detailed Knowledge of Digital Marketing business including Performance Marketing, Social Media Marketing and ORM
Detailed Knowledge of Listening Tools and Techniques: Must be able to talk expertly with vendors to optimize purchase decisions and improve how the services are used
Demonstrated leadership skills, building a team atmosphere and positive culture
Experience with social media analytics and technology platforms
Ability to handle multiple tasks in a fast-paced environment
Ability to travel to as needed
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing
Industries
IT Services and IT Consulting and Business Consulting and Services
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