Services Resource Coordinator

Our client, a global leader in the IT space, is seeking to hire a Services Resource Coordinator. This is a 100% REMOTE position with the hours of 8am-5pm M-F. This role starts as a 6-month contract but opens future opportunities for contract extensions and full-time positions for top performers with this Technology industry leader. The role is responsible for collaborating with Sales, Services Delivery Managers, and Services Resources in the areas of project fulfillment, IT resource allocation, system updates, reporting, and overall coordination of daily tasks.

Key Responsibilities:

• Support and assign teams of Consulting Professionals to deliver best-in-class customer experience and achieve operational excellence.
• Drive future business by planning for operational needs and matching resource demand with supply/capacity.
• Qualify business opportunities internally and externally to determine viability.
• Identify and overcome internal and external hurdles in the business that are hindering the sales process and develop creative solutions/roadmaps to overcome obstacles.
• Accountable for understanding project skills, specifications, and customer goals as they relate to resource assignments.
• Attain revenue and gross profit growth targets within supported verticals.
• Monitor capacity across capability areas on an ongoing basis, and proactively work to re-balance professionals who are above / below utilization targets.
• Communicate with project team on customer requirements.
• Work with additional groups within the organization to maximize the team's utilization and gain the most margin.
• Build and maintain an ecosystem of services suppliers to provide additional resources as needed.
• Responsible for continuous process and resource management improvement.

Qualifications

• Bachelors’ Degree or equivalent experience required or computer-related field or equivalent experience.
• 3+ years of experience with IT services resource allocation.
• 3+ years of project coordination inside the IT field.
• 3+ years of direct customer service experience.
• Demonstrated ability to balance multiple priorities simultaneously with a high attention to detail.
• Strong organizational skills with a track record of meeting deadlines and the ability to adapt to the changing needs of the business.
• Excellent written and verbal communication skills with the ability to effectively articulate information and interact with stakeholders at all levels, including senior leadership.
• Proven ability to build relationships and trust within a workforce and leadership teams, take initiative, and exhibit solid analytical capabilities.
• History of successfully coordinating complex projects, with multiple facets and stakeholders.
• An eagerness to continually learn new technology and keep pace with an ever-changing industry.

Preferred Qualifications

• Hands on experience with workflow and/or resource management tools
• Experience in resourcing teams based in multiple locations.
• Prior experience working within an IT or consulting environment.