Service Now Business Analyst

Job Title – Service Now Business Analyst

Job Location – Remote –(Must be in TX)

Duration - 6 Months+

Visa -USC,GC Only

Mode Of Interview - Phone/Skype

Note - Need LinkedIn

MUST HAVE: ServiceNow, remedy, Software Asset Management, Snow License Manager.

Job Description –

CURRENT OR PREVIOUS EXPERIENCE ON GOVERMENT OR STATE OFFICE IS HIGHLY REQUIRED

TECHNICAL SKILLS MARKED AS REQUIRED ON BELOW CHART ARE A MUST.. AND THESE SKILLS HAVE TO BE ALL OVER CURRENT AND PREVIOUS JOBS.

PLEASE DO NOT SHARE CANDIDATES THAT DO NOT HAVE ALL OF THE REQUIRED SKILLS.

Job Description

4-7 years of experience in the field or in a related area as a senior Business Analyst (Technical). Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. 2+ years of experience as a data analyst analyzing raw data using Excel, Tableau, etc.

Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs

Additional Job Details And Special Considerations

WORKER SKILLS AND QUALIFICATIONS

• Performs advanced business analysis work. Leads and facilitates the service-request lifecycle process via customer-related service requests, business requirements analysis, documentation of business workflows, solicitation of requirements, business requirements peer reviews, technical specifications related to enterprise software products and configuration items (CIs) for Software Asset Management (SAM).
• Acts as liaison between technical and non-technical customers. Documents clear, detailed, and thorough system specifications from simple to complex requests. Ideas are expressed clearly and concisely, both written and verbally, and to address audiences effectively.
• Collaborates with Project Managers, Program SMEs, Budget staff, IT Contract Managers, and technical staff to perform analysis, and planning during Software Asset Management discovery and analysis sessions.
• Participates on project teams in the delivery of SAM operational outputs and processes and through the analysis and documentation of business processes, requirements, and specifications. Promotes productivity and efficiency by studying current practices, helps customers analyze complex technical and managerial processes, identify inefficiencies, and assist customers to realize business value.
  
  

Minimum Requirements

II. CANDIDATE SKILLS AND QUALIFICATIONS

Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years Required/Preferred Experience

6 Required High level interpersonal skills to work effectively with varied and challenging stakeholders while motivating agency staff to elicit work outputs on short deadlines.

6 Required Demonstrated experience in building and tracking the Requirements Traceability Matrix using excel.

6 Required Ability to analyze and document a variety of work processes, logical relationship and associated information flows using Excel, Visio, PowerPoint, and other tools.

5 Required Demonstrated experience in business analysis, business process mapping, requirements gathering and requirements documentation using Lean methodologies

5 Required Demonstrated experience in business analysis, business process mapping, requirements gathering and requirements documentation using principles and templates for complex enterprise systems involving multiple data center and infrastructure

5 Required Experience with Software Asset Management systems/ processes, including server-side license compliance

5 Required . Ability to review, comprehend and accurately interpret complex contractual obligations related to enterprise software asset management.

5 Required Ability to craft reports regarding information to facilitate Software Asset Management efforts in completing periodic true-ups of enterprise server-side software assets.

4 Required Knowledge and understanding of Software asset management discovery/repository tools, such as Snow License Manager, ServiceNow, Remedy.

4 Required . Ability to develop and maintain a training manual of all written/unwritten Software Asset Management roles and responsibilities, processes, and workflows, and procedures

4 Required Provide knowledge transfer sessions on software asset management processes and procedures to various stakeholders