Senior Manager, Experience Research

ABOUT US

At the heart of AG1 lies a commitment to our mission to empower people to take ownership of their health. Since 2010, we've dedicated ourselves to bringing Foundational Nutrition to people around the world.

Our ethos is deeply rooted in science, with an unwavering dedication to continuous improvement. We leverage and contribute to the latest research to deliver a powerful, straightforward solution for optimal health to our customers. We harness the finest ingredients so that every scoop of AG1 gives you the nutrients you need with the simplicity you want in a daily routine.

Likewise, our organization puts the same energy into creating an environment that is a reflection of the cultural values that define who we are and how we work together. These seven values— One Spectacular Life, Customer Centric, Radical Ownership, High Performance, Courage, Good Humans and Continuous Improvement—are a representation of the high standards we set, and hold ourselves accountable to, when it comes to building our global team.

THE ROLE

We are seeking a Senior Manager, Experience Research who will play a pivotal role in shaping our user experience (UX) strategy at AG1. Reporting to the SVP, Member Experience and Insights, you will lead efforts to understand and improve the post-sign-up experience for our customers, leveraging UX/UI research skills to identify and prioritize usability opportunities. The ideal candidate will possess a strategic mindset, with a deep understanding of UX principles and website design, enabling them to drive impactful improvements that enhance our members' journey.

As a leader on the Member Experience team, this role is expected to bring methodological expertise and excellence to the team with the ability to implement research best practices. This role requires effective cross-functional partnership skills and will be a critical and regular collaborator with various teams including but not limited to Marketing, Digital Innovation & Technology, and Data & Analytics.

WHAT YOU’LL DO

Leadership & UX Strategy Development

• Support in developing and driving the UX strategy for the member experience, aligning with broader business objectives and customer needs.
• Conduct comprehensive research to identify major usability opportunities.
• Collaborate closely with product management, design, engineering, and other cross-functional teams to implement UX improvements effectively.
• Communicate insights and recommendations to stakeholders at all levels of the organization, effectively articulating the rationale behind UX decisions and driving alignment.
• Own the Insights roadmap for Marketing and Digital; partner cross-functionally with both departments to understand their goals and priority research questions.

Research & Testing Excellence

• Manage full research cycle of prioritizing, designing, executing, analyzing and presenting customer/consumer research in partnership with other cross-functional stakeholders.
• Own the Research Sprint process, executing frequent Customer Insights qualitative and quantitative projects on behalf of stakeholders and partners.
• Utilize qualitative and quantitative methods to gather insights and prioritize areas for improvement.
• Analyze user data, including user behavior metrics, feedback, and other relevant data sources, to identify trends, patterns, and opportunities for optimization.
• Test marketing campaigns and digital experiences derived from Insights via various methods (such as concept, message and creative testing; landing page and website A/B testing).
• Conduct regular 1:1 customer interviews and focus group discussions.
• Plan and execute usability tests to validate design concepts and gather feedback from users. Iterate on designs based on test results to ensure optimal user experience.

Cross-functional Collaboration & Stakeholder Engagement

• Inform and educate stakeholders and the organization on Insights findings and implications.
• Collaborate with other groups to organize and centralize insights and competitive intelligence.

WHAT WE'RE LOOKING FOR

• 8+ years of experience with a focus in UX/UI research and a strong track record of managing stakeholder requests throughout the research lifecycle.
• Extensive experience in website design, with a deep understanding of UX best practices and principles.
• Strong analytical skills, with the ability to interpret complex data sets and draw actionable insights.
• Excellent communication and presentation skills, with the ability to effectively convey complex concepts to both technical and non-technical stakeholders.
• Proven leadership experience, with the ability to inspire and motivate cross-functional teams.
• Experience working in an agile development environment is a plus.
• Bachelor’s and/or Master’s degree in business, marketing or consumer research discipline (Business, Marketing Analytics, Marketing Research, etc).
• Experience with Qualtrics and UserTesting.com; proficient in Excel, Sheets and Slides.
• Significant depth of knowledge around research methodologies and proven ability to apply methodological expertise and rigor across a variety of projects.
• Previous experience working in an Insights capacity supporting consumer products/brands, preferably fast-moving.
• Previous experience working for an ecommerce direct-to-consumer business.
• Trained qualitative research moderator.
• Strong analytical skills: Experience leveraging complex sets of data and consumer research to provide meaningful insights and recommendations for the business.
• Ability to partner with Data Science & Growth Analytics teams.
• Strong verbal and written communication skills, including the ability to summarize ideas and issues in compelling and memorable ways.
• Excellent organizational skills and the ability to lead teams to meet deadlines.
• Collaborative, curious and strategic thought partner who builds effective relationships and trust.
• Highly motivated to work in a fast-paced remote environment where change is welcomed and embraced.

WHAT’S IN IT FOR YOU?

• Competitive compensation and performance-based incentive plans.
• A 100% remote working environment (excluding Laboratory positions), which has been implemented from day one.
• A strong company culture that is enforced through the hiring process to ensure values alignment and a highly collaborative team.
• A mission-driven approach to everything that we do, with an overall goal to significantly improve our customers’ health and wellness.
• A high-growth, dynamic environment with opportunities for your direct impact to be felt.
• Paid holidays, company-wide mental health days, and unlimited PTO (based on your country of residence).
• In-person team meetups for optimal collaboration, team building and accelerating productivity.
• A work environment and culture that is based on high performance, productivity and continuous improvement.
• The opportunity to work with passionate, high-growth, business-minded colleagues who bring their all to our mission each and every day.
• Access to AG1 products and branded swag.
• Monthly telecom stipend to offset some of the costs of home internet/wifi for eligible team members.
• All other benefits and insurances as required by law, based on your specific country of residence.

AG1 is dedicated to providing equitable and competitive compensation & benefits packages. For this particular role, the base salary range is $165,000 - $185,000 and will ultimately be decided at the offer stage, based on an individual candidate’s level of skills and experience aligned with the needs of this role. Base salary is one component of total compensation for this position. We provide a competitive mix of base salary, performance bonus, and stock option allocation for eligible roles.

AG1 is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.