Sales Analyst

Summary

The Sales Analyst will serve as a point of contact on customer and internal portals with queries about products, item set-up, item management, pricing management and provide support for sales while being a liaison, working cross functionally with operations, customer service and marketing services.

Duties and Responsibilities

• Manages all order discrepancies daily and resolves with sales and customer.
• Assists Sales group in the execution of Customer Based Portals.
• Check data accuracy and maintain all portals to include 1World Sync.
• Contact clients to obtain missing information or answer queries.
• Liaise with the marketing service department to provide timely assistance for sales requests.
• Maintain and update sales and customer records.
• Stay up to date with new products and features.
• Resolve administrative problems by analyzing information and identifying and communicating solutions.
• Directs administrative productivity in accordance with management directives.
• Accomplishes department and organization mission by completing related tasks and projects as needed.
• Plan, organize, and coordinate relevant information across departments
• Respond to concerns or questions from sales team and assist with resolutions
• Maintain customer planning calendar
• Supporting multiple Sales Directors
• Assist with maintaining and updating sales reporting

Qualifications & Experience

• Proven work experience as a Sales Administrator or Sales Analyst
• Proficiency in the MS Office Suite with advanced Excel and PowerPoint skills required.
• Hands-on experience with data input systems (e.g. CRM, DOMO software) preferred.
• Understanding of sales performance metrics.
• Excellent organizational and multitasking skills.
• Ability to work under strict deadlines.
• Process management and improvement
• Ability to establish strong internal and external relationships.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities at once.
• Technical aptitude to operate in several different systems simultaneously.
• Proven ability to balance high level of details accurately with speed of resolution and quality of service.