Risk Management

Risk Management & Insurance Administrator

Reports to: Chief Operating Officer

FLSA Status: Full-Time, Exempt

Position Overview

The primary responsibility of the Risk & Insurance Administrator is to oversee the comprehensive insurance and risk management programs by assessing and identifying risks that could impede the safety, security, reputation, or financial success of the company. In this role, the individual will assist in the administration of the company’s property and casualty insurance programs including incidents, claims and mitigation process in support of property operations. The primary focus of the Risk & Insurance Administrator is to reduce risk associated with Environmental Health & Safety (EH&S) issues that drive the majority of the Worker’s Compensation and General Liability Claims. The ideal candidate possesses a passion for risk management, a commitment to process and procedure, and an ability to work within a dynamic, fast-paced entrepreneurial company.

Essential Job Functions And Responsibilities

• Prepares and maintains incident and claim reports.
• Assists in the initial responses to property losses.
• Ensures timely claim reporting and provides ongoing support to appropriate insurers.
• Evaluates claims for reporting and level of severity.
• Manages all claim documents and maintains all claim files, including electronic reporting.
• Monitors, supports and follows up on claims through closure/resolution.
• Coordinates and leads quarterly/annual claims reviews. Ensures carriers are appropriately reserving losses.
• Responds to requests from attorneys and adjusters timely and accurately.
• Reviews and provides analysis on claim results to support policy renewals and negotiations.
• Develops a detailed inspection process focused on GL, WC, EH&S risks inherent to the property operations.
• Generates and manages workflow through NAA Click & Comply inspection software.
• Maintains & improves hurricane preparedness and disaster contingency plans.
• Maintains a thorough understanding of best practices related to risk management and safety.
• Assists in development and implementation of safety policies and other workplace procedures.
• Monitors changes related to industry risk trends and insurance regulations.
• Promotes a conflict-free workplace environment and collaborates with Operations and Management teams.
• Enhances the company training platform aligned with mitigating company’s largest risks.
• Oversees distribution of Toolbox Talk and other company safety meetings.
• Makes recommendations and implements modifications and improvements to current operations.
• Displays excellent internal and external customer service by assisting employees and other team members in a courteous and efficient manner.
• Exhibits proficiency in understanding insurance and risk regulations, multifamily safety requirements, and all other federal and state compliance matters.
• Uses discretion and maintains confidentiality of co-workers, employees, management, owners, past and current residents, and vendors.
• Adheres to established regulations related to the Fair Housing Act.
• Performs other job-related duties as assigned.
  
  
  

Knowledge, Skill And Abilities

• Bachelor’s degree in Risk Management, Real Estate Management, Construction Project Management or related field preferred
• 3-5 years property casualty insurance or claim administration preferred
• Bi-lingual preferred (Spanish/English)
• Proficient use of Word/Excel/General computer skills is required
• MAC/Apple computer experience preferred
• Ability to work a flexible schedule, including some evenings and weekends if required for emergency response or disaster recovery
• Ability to resolve concerns while maintaining a friendly and professional demeanor
• Ability to write and communicate professionally with a strong attention to detail
• Ability to apply sound decision-making and problem-solving skills
• Ability to demonstrate teamwork by assisting co-workers
• Ability to communicate professionally and adapt interpersonal skills to a variety of audiences
  
  
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to

successfully preform the essential job functions of this job. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential functions. While performing the duties of

this job, the employee is continually required to:

• Stand, walk, sit, use hands and fingers to handle, feel or grip, and reach with hands and arms while performing standard office duties.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasionally lift and/or move up to 15 lbs.
• Frequently use common office equipment, telephone, computer, keyboard, mouse, two-way radio, and variety of different keys.
• Travel is expected 75 – 80% of the time for field inspections and incident follow-ups.
  
  
  

DISCLAIMER

Mahaffey Apartment Company is an Equal Opportunity Employers. In compliance with the Americans

with Disabilities Act, Mahaffey Apartment Company will provide reasonable accommodations to

qualified individuals with disabilities and encourages both prospective and current employees to

discuss potential accommodations with the employer.

The above information on this description has been designed to indicate the general nature and level

of work performed by employees. It is not designed to contain or be interpreted as a comprehensive

inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Management reserves the right to add to or modify the duties and/or responsibilities of the Risk &

Insurance Administrator position at any time.