Our Property Administrator works closely with the management team to assist in the daily operations of the property. The PA is a collaborative team player that plays an active role in creating an enjoyable environment for both employees and residents on site.
Responsibilities
Assist in the daily operations of the property by efficiently communicating with prospective and existing residents in a timely manner.
Cover welcome desk during Resident Coordinator breaks and during busy periods.
Assist with retrieving and logging out packages from Amazon Locker.
Answer phone calls and manage the property e-mail inbox.
Assist residents with all requests in a timely manner.
Be available to assist residents with:
Ledgers + payment
Work orders in Entrata
Move in/out/transfer processes
Package + mail inquiries
Amenity spaces/kitchen rental
Setting up and fixing apps
Ensure Entrata is up to date with all resident information.
Conduct audits such as:
Storage
Bike
Ledgers
Create and maintain spreadsheet trackers.
Assist with A/R and reaching out to past residents that have a balance i.e. payment plans if needed or send to collections.
Coordinate "permission to enter' as needed for work orders and help maintenance with any requests.
Coordinate and work with security when residents have complaints.
Assist in Leasing as needed.
Handle the move in/out process for all residents.
Scan checks such as:
Affordable
Rent
Electric
Work closely with leaders to execute on-site events.
Assist with other projects that Management assigns.
Attributes
Ability to communication effectively verbally and via e-mail
Highly developed customer service skills
Attention to detail and ability to multitask and stay organized
Desire to coach and development team members
Proficiency in software systems relating to property management and or related industries