NAND Technical Enabling Engineer

Job Title : NAND Technical Enabling Engineer (FAE)

Location : San Jose, CA

Job Type : Full-Time, On-Site

About SK hynix America

In today’s digital world, semiconductors are serving as the critical foundation and enabler of the IT industry. Semiconductors are more than just components; their performance now determines the performance of numerous IT devices. SK hynix mainly produces memory semiconductors such as DRAM and NAND flash which are essential components of various IT devices such as mobile and computing products, but the company’s portfolio also includes system semiconductors such as CMOS image sensors. Ever since the first pilot production of Korea’s very first 16Kb SRAM in 1984, SK hynix has been reinforcing its technological leadership by introducing a series of the world’s first, smallest, fastest, and lowest-power innovations in the semiconductor industry. Just as smartphones and tablets have become an integral part of modern lifestyle, more and more futuristic IT devices will continue to permeate our everyday lives. The advent of new digital products and the ever-expanding Internet of Things are driving the growth of demand and applications of semiconductors. Bolstered by such market trends, SK hynix has been achieving tremendous financial success and qualitative growth with its cutting-edge technologies. As IT devices become smarter and more mobile-focused, demand is surging for more advanced semiconductors. In response, SK hynix has been solidifying its technological leadership while improving its product competitiveness in the high-value-added premium product sector. In particular, SK hynix is continuously striving to achieve leadership in areas where the importance of semiconductors is rising, including mobile, server, and storage solutions. Meanwhile, the company is preparing next-generation memory technologies beyond DRAM and NAND flash, such as PCRAM, STT-MRAM, and ReRAM, in a bid to lead the future market. Join us today in revolutionizing the DRAM/NAND memory storage business!

Responsibilities:

• Ensure SK Hynix product alignment with customer systems by collaborating directly with the customer's engineers and SK hynix sales, planning, and marketing teams.
• Present technical feature, component, and product roadmaps to customer engineering teams and management.
• Enable qualification activities by providing data sheets, sample requests, and other required information to key customer contacts.
• Manage cross-functional SK Hynix team responsible for qualifications at customer and ODM sites worldwide.
• Sample schedule discussion with customer and internal team for qualification
• Customer Quality & RMA management
• Track and report program details, qualification plans. Be the focal point in addressing customer technical issues by driving resolution with the SK hynix FA team and communicating to the customer's representatives.
• Achieve and maintain BIC customer service levels by advocating for customer requests and concerns. Manage external communication with the customer, ensuring status updates to the customer are delivered in a timely fashion and SK Hynix interests and objectives are appropriately messaged.
• Learn, understand, document, and periodically communicate the customer's system roadmap and technical requirements (documented and undocumented).
• Provide ongoing competitive analysis, product category intelligence, and market positioning relative to product roadmap, features roadmap, process technology, and qualification status through the collection of feedback from multiple customer contacts.

Requirements:

• Major in Natural Science and/or Engineering
• Experience in a direct customer support role of NAND product is a plus
• Great communication & presentation skills. Ability to present technical information in writing, through emails and reports, or verbally to management, technical and non-technical audiences, and functional teams.
• A proven ability to set priorities, understand resource allocations, and drive teams to meet timelines.
• 5+ years of related experience
• Bilingual in English and Korean is preferred

Compensation: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $100,000 - $160,000. Pay within this range varies by work location and may also depend on job-related skills and experience. Your Recruiter can share more about the specific salary range for the job location during the hiring process.

Equal Employment Opportunity:

SKHYA is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type without regard to race, sex, pregnancy, sexual orientation, religion, age, gender identity, national origin, color, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.