Junior Software Engineer
Junior Software Engineer
Take2 Consulting, LLC
Tampa, FL
See who Take2 Consulting, LLC has hired for this role
Take2 is hiring! We are looking for a customer service-oriented Jr. Software Developer/ Help Desk Specialist to provide technical support to users in an efficient and accurate manner. THIS ROLE IS 100% ONSITE, NOT REMOTE. You will be considered as one of the firm’s front liners, and you will solve technical problems and provide support for all assigned areas. The goal is to make sure that customers are taken care of professionally in a timely manner. This position reports to the Software Product Manager.
Job Responsibilities:
- To resolve technical issues on Windows PCs and printers through research, debugging, and investigation
- To provide support of legacy software applications including modifying such applications
- To participate in pre-sale activities and product demonstrations
- To receive and answer customer queries regarding issues they may be experiencing via phone, e-mail or by web-enabled access
- To log incidents and service requests into the call-tracking system
- To follow-up with customers in order to ascertain job satisfaction verbally or through e-mail
- To keep track of the Incident or Service Request activity to maximize timely completion
- To excel with respect to customer service skills and customer’s expectations
- To perform related additional duties as assigned
Education and Experience:
- Associate’s degree in related field; bachelor’s degree in computer science or in a related field is preferred.
- Good understanding of Object-Oriented Programming concepts
- Good knowledge of one or more of the following languages: C, C++, or Java
- Familiar with standard concepts, practices and procedures within the field of programming
- Strong client-facing and communication skills
- Advanced computer troubleshooting and multi-tasking skills
Skills and Abilities (Preferred, but not required):
- Light project management
- C#, TypeScript, Python, XML, and/or other programming language(s)
- Strong communication verbal and written skills
- Quick learner, and able to work and research independently
- Ability to work in both collaborative team and/or independent environments
- Knowledge of printing concepts
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Seniority level
Associate -
Employment type
Full-time -
Job function
Information Technology -
Industries
Staffing and Recruiting
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See who you knowFeatured Benefits
Inferred from the description for this job
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Medical insurance -
Dental insurance -
Vision insurance -
401(k)
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