Information Technology Business Analyst

AI Chatbot Business Analyst Role:

• is seeking an experienced AI Chatbot Business Analyst, who has a blend of technical proficiency with a strong understanding of business processes and user experience. They serve as a liaison between business and IT teams by facilitating communication and deterining software objectives that align with stated and unstated business needs. The AI Chatbot Business Analyst, will need to analyze, define, test, and improve user experience of AI Chatbot solutions. The goal is to create a chatbot experience that is conversational and natural, engaging, and intuitive.

Responsibilities include:

· Obtain a deep understanding of business needs, creating target state process flows and translating them into system requirements for chatbot development.

• Use a variety of techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards.
• with stakeholders to ensure their needs are met and to manage expectations regarding capabilities and limitations of AI chatbots.
• Understand technical options, limitations, costs, and risks. Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
• Work with business and delivery teams to prioritize requirements.
• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.
• Manage requirements scoping throughout the delivery process.
• Create seamless conversation flow prioritizing on user experience through well-designed workflows and dialogue trees that depict logical design for conversational journeys.
• Analyze data access needs for chatbot solution and document API requirements.

· Experience in documenting intents, responses and flows using Azure Language Studio or Google Dialog flow.

• Ensuring the chatbot functions correctly and efficiently and testing for scenarios like user intent recognition and response accuracy.
• Train customer service teams on best practices for utilizing and troubleshooting chatbot systems.
• Keeping abreast of the latest trends and advancements in AI chatbot technology is crucial for enhancing chatbot capabilities.
• Analyze chatbot performance data and user feedback of the chatbot to identify areas for improvement to intents, responses, and conversational flows.
• Providing regular reports on chatbot performance, user feedback, and other key metrics, and maintaining comprehensive documentation.
• Ability to establish and maintain a high-level of customer trust and confidence.

Skills and Credentials:

• Knowledgeable in developing intents using Azure Language Studio. Familiarity with Microsoft CoPilot is preferred.
• Knowledgeable in developing intents using Google Dialog flow is preferred.
• Professional certification in agile methodologies is preferred.

Experience

• Bachelor’s degree in computer science, Information systems or related discipline, or equivalent and extensive related project experience.
• 3-5 years of business analysis experience
• 2 years or more extensive experience in Conversation Flow Design focusing on User Experience
• 1-2 years Azure Language Studio experience, 1 -2 years Google Dialog Flow experience preferred.
• Experience facilitating user experience workshops for requirements analysis.
• Experience in training and deploying AI models.
• Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN) is preferred.
• Knowledge of formal requirements gathering methodologies.
• Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures.
• Experience developing Functional requirements and conversation flows - describe what the system, process, or product/service must do to fulfill business requirements.
• Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated.
• Strong organization and writing skills. Experienced developing graphic representations of complex business processes.