Help Desk Manager
Job Title: Help Desk Manager
Locations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon))
Clearance: Secret
Certifications: CompTIA Security+CE
Education: Bachelor's degree in Information Systems, Systems Engineering, Computer Science, Telecommunications, or related field desired
Roles And Responsibilities
Locations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon))
Clearance: Secret
Certifications: CompTIA Security+CE
Education: Bachelor's degree in Information Systems, Systems Engineering, Computer Science, Telecommunications, or related field desired
Roles And Responsibilities
- Minimum six (6) years of experience.
- Plan, direct, and coordinate of the internal information technology help desk.
- Oversee critical production events, targeting and managing trend analysis and metrics reporting.
- Perform administrative management of technical support and queue management.
- Perform extensive customer communication.
- Hire, review, and terminate non-management employees.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
IT Services and IT Consulting
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