FID Fraud Manager

Manage the day-to-day operations of the fraud and loss prevention department within the Financial Intelligence Department. Implement the BSA Officer and Bank vision and direction related to the detection, prevention, and reporting of financial crimes against the Bank and customers. Responsible for procedural and process improvement updates to assist direct reports and Bank Operations areas. Supervises a group of BSA Analysts dedicated to financial crimes, and helps foster an ethical and analytical culture through coaching, guidance, and mentorship.

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

• Works with Operations, ACH, Wires, Items Processing, and other applicable departments to resolve fraud-related issues.
• Implements applicable regulatory standards and requirements related to financial crimes including, but not limited to, Elderly Financial Exploitation, Identity Theft, Debit Card, ACH Check, and Wire fraud.
• Ensures that assigned work is complete, follows regulatory guidelines, and meets quality standards.
• Contacts and interacts with law enforcement agencies and legal representatives to meet legal requests.
• Understanding of debit card fraud and related automation systems to meet regulatory and job demands.
• Continuous improvement with related processes to gain efficient and effective work completion.
• Knowledge of AML and BSA regulations to identify and refer related and connected financial crimes for reporting.
• Maintain a working knowledge of payment channels within the institution and industry to mitigate fraud trends.
• Responsible for providing documentation related to audit and examiner requests.
• Fraud related training bank wide and for the BSA department.
• Manages the hiring, daily activities, coaching, evaluating, and disciplining of reporting staff.
• Complies with all federal and state laws and regulations, and all established bank policies and procedures.
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML.
• Management and oversight of the ACH Fraud review process.
• Review and identify name mismatches and send officer FID Communication email to provide further information.
• Manage emails for information provided from frontline to determine if ACH should post, be returned. If returned, determine if customer needs to be exited and if a SAR need to be completed.
• Review daily ATM Item Processing report.
• Identify BSA/Fraud Typologies/red flags and reduce losses to the Bank. Conduct reviews for those identified and request proper holds, restrictions, email notifications and SAR reporting.
• Review Potential Fraud Notifications received and determine if any further action is needed.
• Review daily Loss Prevention Chargeback Report for suspicious check activity and if SAR filing requirements are met.
• Work with other business areas to resolve BSA/Fraud related issues, Assist with Loss Prevention email requests & phone calls on a daily basis.
• Responsible to submit reports to APS for Financial Elder Exploitation.
• Create SARs as needed for suspicious activity identified.
• Management and oversight of the Reg E dispute process for debit cards.
• Review FID Internal Investigation forms for approval for all disputes denied with no chargeback rights.
• 1 Year of transaction activity is reviewed along with dispute form and any other supporting documentation received from the merchant.
• Conduct a secondary review for disputes from customers requesting credits.
  
  

Qualifications

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• 3 years of experience in managing a fraud or loss prevention department in a financial institution
• A two year degree in finance, criminal justice, or business, or completion of a specialized course of study, or similar specialized on the job training
• 5+ years of working experience in a fraud or loss prevention department, with progressive responsibility, in lieu of degree
• Working knowledge of BSA, AML, ID Theft, Elderly Financial Exploitation, Loss Prevention best business practices
• CAMS, CFE certificate preferred
• Bilingual in English and Spanish is desired
• Bachelor’s degree in finance, criminal justice, business, or risk management preferred
  
  

ORGANIZATION

• This position reports to the Director of Financial Crimes Risk Management
• This position oversees the Document Research Specialists
• This position may also oversee BSA Analysts
  
  

Training Requirements

All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.

COMMUNITY INVOLVEMENT

Lone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.

ATTENDANCE

Punctuality and regular attendance should be regarded as essential functions of any position at Lone Star National Bank.

Among other things, "good attendance habits" mean the following:

• Be at your work station ready for work by the start of each workday
• Remain at your work station, unless the needs of the job require being elsewhere, except during authorized breaks (including restroom breaks)
• Take only the time normally allowed for breaks
• Call in and notify your supervisor or another member of management if you are going to be either absent or tardy
• Alternate work arrangements such as telecommuting or working from home are not permitted by Lone Star National Bank
  
  

LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.

Management reserves the right to change this position description at any time according to business needs.