Direct message the job poster from Signify Technology
Hannah Chowdhury
Executive Search | Building elite Sales teams and growing US businesses in Financial Technology, from start-ups to large corporations.
DIRECTOR OF CUSTOMER SUCCESS - FINANCIAL SERVICES
New York- Hybrid
The Company: My client offers financial information services. The Company offers credit market data, analytical tools and risk services.
The Role: The Director of Customer Success will manage a team of 8 customer success professionals, who expertly blend relationship management, training and education with in-depth functional and product knowledge to support successful renewals and upsell growth potential.
Reporting to the Global Head of Customer Success, you will also be a passionate leader and a able to implement process, policies and expectations within this growing team
MUST HAVE REQUIREMENTS:
5+ years of previous client facing experience
Minimum 3 years of experience in leading and coaching a team of customer success professionals
3 yrs+ experience of setting and managing KPIs and growth plans for team members
Knowledge and experience within financial services
Proven track record of managing a book of business
Ability to collaborate with operational and commercial teams internally
Excellent listening, presentation and communication skills
Ability to navigate complex customer and stakeholder environments
Well organized and self-motivated
Customer first mindset and a love for engaging with people
Prior experience with salesforce or other CRM
Excellent verbal and written communication skills
Ability to prioritize workload
PLEASE ONLY APPLY IF YOU MEET ALL THE REQUIREMENTS!
Seniority level
Director
Employment type
Full-time
Job function
Sales, Customer Service, and Other
Industries
IT Services and IT Consulting and Financial Services
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