Respond to seller inquiries via phone, email, and chat in a timely and professional manner.
Troubleshoot and resolve issues related to inventory, shipments, orders, and account health.
Provide detailed and accurate information to sellers regarding FBT policies and procedures.
Collaborate with internal teams to identify and resolve systemic issues.
Document interactions and resolutions in the support system.
Identify and escalate complex issues to higher-level support or relevant departments.
Maintain a high level of seller satisfaction by ensuring quick and effective resolution of issues.
Qualifications:
Bachelor’s degree preferred
2+ years of experience in a customer service or support role, preferably in an e-commerce or logistics environment.
Excellent verbal and written communication skills.
Strong problem-solving skills and the ability to think analytically.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Familiarity with seller platforms and services is a plus.
Proficient in Microsoft Office Suite and comfortable with learning new software tools.
Ability to work independently with minimal supervision.
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue leading global talent solutions.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer,
IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Staffing and Recruiting
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