Customer Success Manager
Customer Success Manager
Confidential
New York City Metropolitan Area
See who Confidential has hired for this role
We are looking for a talented Customer Success Manager to join us on our path to success.
What you’ll do:
- Be the primary point of contact for customers and lead the effective day to day management of accounts and relationships.
- Be a subject matter expert product, offerings and accurately represent these capabilities within and across customer stakeholder organizations, ranging from executives to end-users.
- Drive the strategy of the customer across many teams both internal and external, with the ability to speak to various levels of the customer’s organization.
- Build meaningful and strong relationships with customers that result in the long term and enterprise-wide partnerships including the up-selling of new product capabilities.
- Drive health and usage.
- Secure renewals / retention and seek out additional expansion opportunities within your book of business.
- Manage oversight for complex, cross-functional customer implementations / new product deployments.
- Manage, track and report, both internally and externally, on the status of customer accounts, including all projects, initiatives, renewals and expansion opportunities.
- Be the voice of the customer and champion this knowledge with cross-functional teams to improve the existing product experience as well as inform new product development opportunities.
To be successful in this role, you'll need:
- At least 5+ years of work preferably in customer success, implementation, project management, accounts, or a partnership role with demonstrated experience managing cross-functional stakeholders with varying seniority.
- Demonstrated experience managing oversight for complex, cross-functional customer implementations (spanning people, processes, and technology) which may include building and/or optimizing the processes, plans, and tools from the ground up.
- Excellent communication and interpersonal skills are needed to build strong and effective relationships globally with customer stakeholders including executives, functional business owners, and subject matter experts.
- You’re an owner with a natural ability to toggle between strategy and the details of programs while influencing a diverse set of internal and external stakeholders to drive outcomes along the spectrum.
- Self-starter who thrives in ambiguity, is flexible regarding changes in direction, is forever curious but can zoom out to connect the dots to inform new opportunities in a variety of business, technology, and functional areas.
- Experience working with healthcare provider and payers.
- Business travel as needed (up to 50%).
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Customer Service, Business Development, and Health Care Provider -
Industries
Hospitals and Health Care
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