Customer Service Support Specialist

As a Customer Service Support Specialist for a financial institution in Philadelphia, you will be responsible for resolving corporate employees’ and clients technological issues in a timely manner. This team supports all end user devices, including PC’s, laptops, tablets, phones, etc. You will be expected to work as a team, creating and maintaining technical documentation while providing outstanding service to corporate employees.

Role Overview:

• Hybrid work schedule (2 days in office)
• $55,000 Base Salary
• Overtime Pay Possible
• Health, Vision, Dental
• 401K with match
• Paid time off
• ​​​​​​​Paid holidays

Role Responsibilities:

• Work with employees to research, diagnose, and resolve technical problems with products and services
• Resolve all issues in respectable timeframe or escalate for further investigation
• Install, configure, test and maintain hardware and software
• Train and guide internal employees on the use of technical products and software
• Document all incoming tickets, including steps and actions taken to fix issues
• Educate yourself on new and emerging technologies to support the organizations rapidly changing technical environment
• Manage day to day support services with strategic projects and initiatives

Experience Needed:

• 2+ years of related IT Help Desk and Customer Service experience
• Proficiency with Microsoft Suite to include Excel, Word, and PowerPoint and Microsoft Outlook and Access
• Experience supporting internal, external, and remote end users
• Ability to field high call volume
• Experience communicating with all levels of employees
• Excellent interpersonal, verbal and written communication skills
• Ability to work in a fast paced environment
• Positive and customer focused attitude
• Experience being a team player