Revian is a fast-growing medical technology innovator dedicated to stimulating the body’s natural processes to rejuvenate hair and skin with light. We create products that precisely deliver light and allow people to experience its regenerative potential in the convenience of their own homes. Our products include some of the most effective aesthetic devices on the market.
The Position
We are seeking a highly motivated and experienced Customer Service Manager to join our dynamic team. This position will be responsible for overseeing customer service activities related to Revian's medical devices. The ideal candidate will take a lead role on the front lines of our team, interacting with individual users of Revian’s products as well as Doctors and their office staff.
Key Responsibilities
Manage the customer service function to ensure exceptional support for Revian's customers and Doctor Affiliates.
Develop an intimate knowledge of the Revian product as well as Revian’s relevant processes.
Develop and implement strategies to optimize customer satisfaction and retention.
Collaborate with cross-functional teams, including R&D, Regulatory Affairs, and Quality Assurance, to address customer feedback and implement improvements.
Oversee the development and maintenance of training materials and resources for customer support representatives.
Qualifications
Minimum of 4-6 years of experience in customer service management, preferably in the medical device industry.
Bachelor's degree in a relevant field (e.g., business, healthcare, engineering).
Familiarity or willingness to learn the requirements for FDA-regulated medical device support.
Analytical mindset with the ability to interpret data and make data-driven decisions.
Detail-oriented with a commitment to delivering high-quality customer support.
KNOW Bio maintains a drug-free workplace and performs pre-employment and employment substance abuse testing and background verification checks.
KNOW Bio is an equal opportunity employer and does not discriminate against any employee or applicant for employment. We encourage and foster diversity in the workplace.
Employment type
Full-time
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