JPMorganChase

Customer Profitability Lead - Vice President

JPMorganChase Columbus, OH

Job Description

Join as the Customer Profitability Lead and you will have the opportunity to make a huge impact on how we assess customer profitably across Consumer and Community Banking lines of business.

As a Vice President and Customer Profitability Lead within Consumer and Community Banking, you will play a crucial role in increasing the consistency of expense, revenue and profitability calculations across Consumer and Community Banking (CCB) line of businesses. Cross-product customer profitability (OneChase Profit and Loss and Franchise Value) is an increasing focus on senior leadership and critical to targeting new customer segments, maximizing returns, optimizing marketing, operations, channels and capital, partnering with all line of business (LOB) Chief Financial Officer (CFO) teams.

Job Responsibilities

  • Partner with CCB LOB CFOs and Treasury to increase the consistency of expense, revenue, balance sheet, and profitability calculations across LOBs.
  • Partner with Finance Data & Insights Area Product Owners and Customer Account Reporting Infrastructure (CARI) leads to understand the current state definitions for customer profitability, identify areas of difference, and plan workshops, design sessions and other activities required to make CCB wide decisions.
  • Define cross-product calculation requirements, create sample calculations, participate in development and delivery of profitability data to Finance teams and other consumers of this information (e.g. Marketing, Data & Analytics, etc.)
  • Builds and maintains excellent cross-functional partnerships

Required Qualifications, Capabilities, And Skills

  • Bachelor's Degree in Accounting, Finance, Economics, or related field
  • 6+ years of professional experience in a finance / planning role in banking or financial services
  • Experience handling large amounts of data, analyzing P&L and balance sheet drivers
  • Experience in the consolidation, review, analysis and presentation of Financials
  • Experience with financial systems such as CARI, Essbase, and ICDW
  • Exceptional analytical, problem solving, critical thinking and project management skills with a proven track record of execution against deliverables
  • Excellent oral and written communication and relationship management skills
  • Highly organized and obsesses over the details
  • Ability to manage multiple (and changing) project deliverables at same time

Candidates must be able to physically work in office in Columbus, OH 3 days a week and remotely from home 2 days per week. The specific schedule will be determined and communicated by direct management.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.
  • Seniority level

    Mid-Senior level
  • Employment type

    Full-time
  • Job function

    Business Development and Sales
  • Industries

    Financial Services

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