CRM Product Development Specialist

Why should you consider Kumon? Our mission is inspirational - as an educational services organization, we enable children to achieve their full potential. We offer outstanding health benefits, a desirable retirement savings plan, and outstanding paid time off, including 21 paid holidays a year. We provide each associate with professional development funds annually to support their growth.

Summary:

The Salesforce Specialist will be responsible for the administration, configuration, and maintenance of our Salesforce Service Cloud and Salesforce Marketing Cloud platforms. Associate will play a crucial role in optimizing the performance and functionality of these systems to support our customer service operations and marketing initiatives.

***This role requires the candidate to be in the Rutherford, NJ area.***

Requirements:

• Bachelor's Degree
• Excellent written and verbal communication skills
• Strong time management and prioritization skills
• 2 - 4 years of experience preferred

Responsibilities:

• Manage all aspects of user and license management including new user setup/deactivation, profiles, roles, sharing rules, permission, etc. in Salesforce Clouds and Salesforce Marketing Cloud.
• Configure and customize the platforms to meet business requirements and enhance user experience, as well as providing the technical documentation affiliated to said configurations and customizations.
• Monitor system performance and troubleshoot issues
• Design and implement automation processes and configuration changes, including workflows, flow builder, process builder, and page layouts
• Configure and maintain integrations between Salesforce Service Cloud and Marketing Cloud and other systems, such as ERP and CRM platforms

Benefits:

Kumon has a vested interest in ensuring that all of our associates are well taken care of. In order to attract, motivate, and retain associates, we offer a total compensation package including:

• Quality Medical, Dental, and Vision Coverage
• Prescription Drug Plan
• 401k Retirement Savings Plan with generous company match and 2 year vesting schedule
• Flexible Spending Accounts for Health Care, Dependent Care, and Commuting Expenses
• Basic Life Insurance and AD&D
• Short and Long Term Disability Plans
• Plentiful Paid Time Off and Company Paid Holidays
• Career Development and growth opportunities
• Employee Assistance Program
• Kumon Tuition Discount
• Service Award Program

And much more…

*Please be aware that all eligible associates must satisfy the specific waiting period before enrollment. The waiting period varies according to the state benefit plan guidelines.

Equal Employment Opportunity:

Kumon’s policies and programs ensure that all hiring, compensation and other employment decisions are based on individual merit and not on any bias towards ethnicity, age, color, race, marital status, religion, disability or military status. We base our employment decisions upon the qualifications and abilities of each individual.

DEI Statement of Commitment:

Kumon is committed to creating an inclusive and welcoming workplace where diversity, equity, and inclusion (DEI) are valued and celebrated. We believe that all employees should be treated with respect and dignity, regardless of their race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic protected by law. Kumon strives to create a workplace culture that fosters respect, fairness, and inclusivity for all. We encourage individuals from diverse backgrounds to apply for our job openings and welcome everyone to join our team.