PDI Health (Preventative Diagnostics) is a fast-growing company that provides mobile examination services on site to nursing homes, assisted living facilities, and patient's homes with the goal of easing their current immobility. We provide services throughout the USA, with offices currently in NY, NJ, DE, CT, RI, PA, MD, VA, MN with more to come!
The Client Relations and Development Manager is ultimately responsible for building and maintaining long lasting strong relationships with clients and potential clients while partnering with them to better understand their business objectives and needs. They work with the team and other departments to help ensure the Clients receive the highest level of care and new business is brought on seamlessly and successfully to foster long term business growth.
TASKS AND RESPONSIBILITIES:
Client Management
Build strong relationships and work closely with existing clients to understand their needs and ensure their satisfaction with our services
Communicate and coordinate with operations to ensure client’s needs and expectations are met
Visit clients on a regular basis, meeting the standards established by PDI
Attend all client meetings, Quarterly QA’s, events, etc. at client’s request
Provide training, in-services, and any helpful communication to clients on proper ordering, procedures, and processes
Respond to all questions, inquiries, and issues from clients
Handle all tasks related to getting a new client onboarded, including, but not limited to, client set up and training,
Client Development
Proactively seek new business opportunities and build strong relationships with prospects in the marketplace through the use of a variety of communication methods, strategies, and resources
Prepare and deliver presentations to potential clients
Negotiate contracts and pricing and ensure contracts are fully executed prior to services being rendered
Client Management and Development
Attend tradeshows, networking events, educational forums, and any other industry related gatherings
Actively engage with all industry trade associations and groups
Contribute positively to the customer/prospect experience by engaging, supporting, and working with the entire PDI team in a collaborative manner
Effectively manage all activity in the CRM for clients and prospects keeping all relative information and activity up to date
Learn, understand and know the market (prospects, competitors, vendors, etc.)
Keep current on industry trends and best practices that may impact the business and service offerings of the organization
Qualifications:
Bachelor’s Degree or equivalent experience
Proven ability to drive new business
Written and verbal communication skills with a high degree of emotional intelligence
Valid driver’s license and good driving record
Proficient with computers, MS Office, and CRM databases
Self starter with the ability to work independently as well as in a collaborative team
Strong organizational and time management skills
Customer Service Skills
Prior experience in Mobile Radiology, a clinical background or experience in the Long Term Care industry a plus
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Internet Publishing
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