Brand Engagement Manager

The Brand Engagement Manager will support on all Brand Experience day to day, initiatives and special projects.

Responsibilities:

• Coordination of all event production activities across all channels partnering cross functionally to ensure successful execution.
• Support ongoing management of commercial event calendar
• Vendor selection research, proposal and ongoing management
• Execute post event reporting
• Facilitate the In Store Artisan onboarding lifecycle for new hires by scheduling training sessions, implementing the training, adhering to checklist timeline/deadlines, and ensuring receipt of training materials/supplies.
• Proactively analyze the In Store Artisan onboarding guide and timeline checklist, making suggestions for updates due to changes in process, new products or new trainings.
• Provide continuous feedback on new hire performance pre and post onboarding period, recommending next steps: conversion to Artisan, continue training or consider re-assignment.
• Coordinate regular check ins with newly converted In Store Artisans post onboarding completion
• Travel to store locations to train new hires, as needed
• Act as a designated contact for the In Store Artisan Team in your region for basic inquiries, providing guidance, proper contact information and solutions
• Management of regional sneaker maker supply/material order requests, always keeping budget top of mind continuously monitoring frequency of requests and inventory.
• Place orders for approved supply/material requests (i.e. unipaint, lighters, pentel, pens, tapes, remover, refills)
• Order Sneaker Maker uniform and support with look approval before an event
• Coordinate and oversee the weekly Artisan Team meeting
• Proactively testing new materials for the continuous improvement of the customer experience.

Qualifications:

• Bachelor's Degree
• 3 years of relevant experience in luxury retail; 2 years of management experience
• An artistic skillset (painting, drawing, sketching, doodling!)
• Strong presentation, interpersonal and communication skills
• Project management and ability to collaborate with business partners
• Strong Microsoft Word, Excel, PowerPoint and Outlook
• Other languages a plus!