Application Support Manager/IT Operations Manager
Application Support Manager/IT Operations Manager
Extend Information Systems Inc.
Cincinnati, OH
See who Extend Information Systems Inc. has hired for this role
Hi,
I hope you are doing well!
We have an opportunity for Application Support Manager/IT Operations Manager with one of our clients for Cincinnati, OH.
Please see the job details below and let me know if you would be interested in this role.
If interested, please send me a copy of your resume, contact details, availability, and a good time to connect with you.
Title: Application Support Manager/IT Operations Manager
Location: Cincinnati, OH
Terms: Long Term Contract
Job Details
Amit Jha
Extend Information System Inc
Phone:571-800-1707
Email: ajha@extendinfosys.com
44258 Mercure Circle, UNIT 102 A, Sterling VA, USA 20166
I hope you are doing well!
We have an opportunity for Application Support Manager/IT Operations Manager with one of our clients for Cincinnati, OH.
Please see the job details below and let me know if you would be interested in this role.
If interested, please send me a copy of your resume, contact details, availability, and a good time to connect with you.
Title: Application Support Manager/IT Operations Manager
Location: Cincinnati, OH
Terms: Long Term Contract
Job Details
- Day 1 onsite @ Cincinnati
- 10+ years of solid experience in executing and managing application support
- Must have experience in technologies, preferably hands-on; if not, a thorough understanding of technologies to drive teams and complex issues. Technologies such as JAVA, AWS, etc... Ability to troubleshoot and triage production issues or guide the team timely.
- Strong understanding of ITIL concepts such as incident management, problem, change, and release management, preferably an ITIL certification.
- Excellent business acumen to judge and prioritize the issues and drives the resolution to mitigate the business impact
- Ability to drive production issue calls with technical and non-technical teams and drive resolution timely aligning to SLAs
- Excellent communication skills with an ability to clearly articulate and communicate complex technical issues in simple business-friendly language. Ability to interact with senior leadership and present the high business impact issues
- Experience driving outcomes through cross-functional teams
- Good working experience or understanding of development methodologies such as agile and scrum; Ability to attend scrum calls and priority production fixes and drive the testing and release efforts.
- Ability to prioritize high-impacting production issues and work with the relevant IT stakeholders to develop a fix and implement it into production
- Prior experience with coordinating IT stakeholders, such as NOC teams, upstream & downstream teams, infrastructure teams, cloud teams, development/engineering teams, and change/release management teams
- Prior experience with developing and presenting support metrics, issues trends, and queue management
- Should have an eye for continuous improvements both from support processes and system improvements perspective
Amit Jha
Extend Information System Inc
Phone:571-800-1707
Email: ajha@extendinfosys.com
44258 Mercure Circle, UNIT 102 A, Sterling VA, USA 20166
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
IT Services and IT Consulting
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