Application Support Manager/IT Operations Manager
Application Support Manager/IT Operations Manager
Extend Information Systems Inc.
Cincinnati, OH
See who Extend Information Systems Inc. has hired for this role
Location: Cincinnati, OH (Day 1 onsite)
Duration: C2C
Experience level : 8+
Job Description
- Day 1 onsite @ Cincinnati
- 10+ years of solid experience in executing and managing application support
- Must have experience in technologies, preferably hands-on; if not, a thorough understanding of technologies to drive teams and complex issues. Technologies such as JAVA, AWS, etc... Ability to troubleshoot and triage production issues or guide the team timely.
- Strong understanding of ITIL concepts such as incident management, problem, change, and release management, preferably an ITIL certification.
- Excellent business acumen to judge and prioritize the issues and drives the resolution to mitigate the business impact
- Ability to drive production issue calls with technical and non-technical teams and drive resolution timely aligning to SLAs
- Excellent communication skills with an ability to clearly articulate and communicate complex technical issues in simple business-friendly language. Ability to interact with senior leadership and present the high business impact issues
- Experience driving outcomes through cross-functional teams
- Good working experience or understanding of development methodologies such as agile and scrum; Ability to attend scrum calls and priority production fixes and drive the testing and release efforts.
- Ability to prioritize high-impacting production issues and work with the relevant IT stakeholders to develop a fix and implement it into production
- Prior experience with coordinating IT stakeholders, such as NOC teams, upstream & downstream teams, infrastructure teams, cloud teams, development/engineering teams, and change/release management teams
- Prior experience with developing and presenting support metrics, issues trends, and queue management
- Should have an eye for continuous improvements both from support processes and system improvements perspective
Anoop Tiwari
Extend Information Systems
Cell: - 571 - 386 - 2431
Email: Anoop@extendinfosys.com
Address: 44258 Mercure Circle, UNIT 102 A, Sterling VA, USA 20166
Web: www.extendinfosys.com
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
IT Services and IT Consulting
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