The Quality Improvement Coordinator serves as a key administrative support to RI's 988 crisis call center, assisting in the review of program metrics, outcome measures, and qualitative data for the purpose of program evaluation and continued quality improvement. They are responsible for the analysis of program outputs that are directly tied to 988 services and outcomes.
Roles And Responsibilities
Work closely with program administrators and supervisors to assist in continued quality improvement (QI) processes.
Support and strengthen 988 program services through the development of QI reports and data-driven improvement plans alongside the 988 leadership team.
Assist in the presentation of 988 reports that highlight progress made towards meeting identified KPI standards.
Enhance individual and group supervision of 988 Crisis Counselors and Supervisors through the utilization of quantitative and qualitative data analytics.
Coordinate with other CQI agency administrators, as needed, for the purpose of reporting on standards established by licensing and accrediting bodies.
Provide support to data management team in developing mechanisms of data collection and reporting.
Utilize a number of platforms and technologies for the purpose of analyzing and disseminating performance-based metrics.
Develop and implement QI policies and procedures.
Establish and maintain processes for analysis of call recording.
Review complaints, inquiries, and incident reports as needed.
Support program leadership through an ongoing assessment of needs and gaps in service.
Desired Skill
Highly organized and able to meet project deadlines.
Effective communicator who can collaborate with both administrative and clinical professionals.
Creative professional who engages effectively in program design.
Ability to take and implement feedback.
Demonstrates ability to multitask and manage time effectively.
Qualifications
Bachelor's degree and 5+ years' experience in healthcare or related field required.
3-5 years' experience in quality outcomes, data analysis, and program evaluation required.
Proficient in Excel, Microsoft Office, Power BI and/or other reporting analytics platforms.
To apply for this opening please visit our website www.communitycareri.org and select "Careers" and then "Current Openings" to fill out an application and upload your cover letter and resume.
About Us
Community Care Alliance provides an array of services and supports that are linked together so people can access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant and better informed to meet their economic, social and emotional challenges.
Community Care Alliance is an Affirmative Action/Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Analyst
Industries
Transportation, Logistics, Supply Chain and Storage
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