UpdateAI

Who here has been a part of the Catalyst Software Coaching Corner? Ben Winn was the mastermind behind that and joined Josh and Kristi on last week's episode of CS and BS! The conversation ranged from dating to Customer Success (obviously) and random banter. Enjoy the Full Episode 👇 YouTube: https://lnkd.in/gV_V7SKf Spotify: https://lnkd.in/guBM5j3v Apple: https://lnkd.in/gtyFdJHT #customersuccess #updateai

What do you get when you put three Customer Success legends together on a podcast? You get a value-packed conversation about demystifying customer needs. It's never a dull day when Alex, Kristi, and Jon are together. You don't want to miss this episode, folks! YouTube: https://lnkd.in/gM9hheWH Spotify: https://lnkd.in/gTkFcYDN Apple: https://lnkd.in/geVuQ47S #customersuccess #updateai

Big 'Thank You' to Paulina Staszuk, M.Sc. for chatting it up with Josh and Jon on episode 100 of CS & BS! The topic: Is Prioritizing CSM Health the Key to Customer Happiness? The conversation took a lot of twists and turns, including the one taken in this clip 👇 Check out the full episode! YouTube: https://lnkd.in/gvW9Pm2c Spotify: https://lnkd.in/gKE7Cs4Y Apple: https://lnkd.in/gJ7wCbS8 #customersuccess #mentalhealth #updateai

Our weekly newsletter has a new look 👀 Every week, our readers get exclusive event information, product updates, expert CS insights, and MORE! Interested in joining the UpdateAI tribe? Subscribe here: https://lnkd.in/g3eCjQup #customersuccess #newsletter #updateai

We recently published our 100th podcast episode! 🎉 What's been your favorite episode so far? Share below! ⬇️ Unchurned features industry leaders discussing bleeding-edge Customer Success topics. Be sure to tune in and subscribe, and if you’d like to hear specific topics in the future, let us know. We love feedback and ideas! Thanks to our co-hosts Jon Johnson and Kristi Faltorusso and all of our exceptional guests for making this podcast such a success 🙏 Watch and Listen to All of Our Episodes: YouTube: https://lnkd.in/g48hF7fv Spotify: https://lnkd.in/gWZA_fPT Apple: https://lnkd.in/gdHf7iJF #customersuccess #podcast #updateai

MONEY! Now that we have your attention.. Check out this clip from the CS & BS Podcast, where Aaron Thompson gives us his two cents (pun intended) about Customer Success and revenue. He, Josh, Kristi, and Jon have a fun and informative conversation about all things CS, revenue, and growth 📈 Listen to the Full Episode👇 Spotify: https://lnkd.in/dy27ceJP Apple: https://lnkd.in/dh3midu3 #customersuccess #growth #updateai

Spotify gets it, folks... Aaron Thompson breaks down Spotify's genius marketing strategy in last week's CS & BS chat with Josh, Kristi, and Jon. If you're a Spotify user, what makes you the most proud when you get your annual wrapped report?! Share below! Listen to the Full Episode👇 Spotify: https://lnkd.in/dy27ceJP Apple: https://lnkd.in/dh3midu3 #customersuccess #marketing #updateai

Sam Loveland, CCO at Salesloft, joined Jon and Michael on CS & BS last week to talk about AI and the impact it has on tech-touch CS. There may or may not have been a shameless UpdateAI plug 😊 Watch and Listen to the Full Episode👇 YouTube: https://lnkd.in/g9GWBvT3 Spotify: https://lnkd.in/gyF9hzRJ Apple: https://lnkd.in/grjdnPif #customersuccess #ai #updateai

Humans and Robots 👩 🤖 Who will win?! Michael Forney and Jon Johnson spoke with Sam Loveland, CCO at Salesloft, about the impact of AI on Customer Success. Specifically about tech-touch CS! Watch and Listen to the Full Episode👇 YouTube: https://lnkd.in/g9GWBvT3 Spotify: https://lnkd.in/gyF9hzRJ Apple: https://lnkd.in/grjdnPif #customersuccess #ai #updateai

Alok Shukla, Co-Founder and CEO of FunnelStory, joined Jon Johnson and Josh Schachter on last week's episode of CS & BS to talk about a subject that might raise a few eyebrows... Bosses don't understand the CSM role well enough 👀 He talked about his personal experiences in the CS space and how leaders can improve to help their CSMs thrive in their careers. Watch and Listen to the Full Episode Here 👇 YouTube: https://lnkd.in/gdE58hnX Spotify: https://lnkd.in/g88pR7UH Apple: https://lnkd.in/gf7_ZwkV #customersuccess #updateai