Syncly (YC W23)

Thanks Y Combinator for posting! We are hosting a webinar at 10 AM PT on June 27th (Thursday) to share best practices for proactively engaging with customers before they churn by understanding their pains in your product or support using AI. Join our webinar and get a free customer sentiment diagnosis, as well as our research paper. RSVP link in comments.

We’ve met in person a few times. Now we are thrilled to invite you to 𝗼𝘂𝗿 𝘂𝗽𝗰𝗼𝗺𝗶𝗻𝗴 𝘄𝗲𝗯𝗶𝗻𝗮𝗿 next week. Woot woot! This is a great opportunity to connect CX leaders like you from all over the world. In this event, you will: • Hear from experts on how their teams maintain five-star customer satisfaction. • How to leverage AI to understand customer sentiment at scale. • Learn the key drivers and metrics that impact customer sentiment. • Discover survey takeaways from 400+ CX leaders on the impact of customer sentiment on their KPIs. Join us in building a definitive guide to customer experience management leveraging the latest technologies! Register link in the comments! Boundless Immigration l Erik Finch Chili Piper l Henrique Girardi dos Santos Syncly (YC W23) l Alex J. Hong

We are excited to share how Syncly (YC W23) has been working with Streaming Platform! • 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗰 𝗰𝗮𝘁𝗲𝗴𝗼𝗿𝗶𝘇𝗮𝘁𝗶𝗼𝗻 allows Streaming Platform to analyze feedback by platform, app, and version, along with user sentiment and review scores, identifying the most critical issues efficiently. • With Syncly’s 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗰 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝘀𝘂𝗺𝗺𝗮𝗿𝗶𝘇𝗮𝘁𝗶𝗼𝗻, Streaming Platform gains a real-time, comprehensive view of each feedback item, without having to go through the entire text. Check out our blog to learn how we analyzed customer reviews on the iOS App Store and Google Play Store, and transformed Streaming Platform’s workflow to better understand customer needs! Learn more 👉 https://lnkd.in/geyqPAAi If you are developing apps and want to analyze customer reviews on app stores, don’t hesitate to reach out!

How did Speak leverage Syncly AI for their Voice of the Customer Initiative? Curious to learn more about how Syncly can transform your business? Click the link below to read the full success story! 👉 https://lnkd.in/gA3GHwZb

🎙 Great talk by Joseph D. Lee at the Support Driven conference this morning! Thank you all the support leaders for coming and enjoying the session with us. 📄 Stay tuned for the Syncly (YC W23) white paper based on the surveys from CS leaders across industries and learn how industry leaders are leveraging sentiment analysis! If you are at the conference, come visit us at our booth today! 😎

How did Gamma tailor GenAI to customer needs through Syncly (YC W23) AI? Curious to learn more about how Syncly can transform your business? Click the link below to read the full success story! 👉 https://lnkd.in/gNfYDNHc

Join our survey for CX leaders and win a $100 gift card! How are modern CX leaders utilizing the vast treasure trove of customer communication? We decided to deeply understand what CX leaders care about the most these days, and how they try to derive actionable insights from everyday customer communication data to address their objectives. One of the questions we try to answer is "The effects of customer sentiment on churn, and how the teams try to understand it better." If you're a CX leader, join our survey, and take a chance to win a $100 Amazon gift card. We'll provide a free customer sentiment diagnosis, share the CX insight along with the survey results with anyone who participates in the survey. The survey link in the comments.

Meet 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗔𝗜! How do you monitor satisfaction of your customers—the ones that never reply to your NPS or CSAT surveys? Have you ever wondered how your customers feel about your product by company and by individual user across different touch points? Does your team know who are the unhappy customers that still needs a follow up? 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗔𝗜 gives you just that. It empowers your team with customer sentiment visibility. ﹒A way to distinguish your happy customers and unhappy customers based on your everyday interaction with them. ﹒An opportunity to proactively engage with customers with underlying issues before they become at-risk. Check out the video below to see how you can leverage 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗔𝗜 to empower your team! Wanna know more about our 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗔𝗜? https://lnkd.in/gS9N4R-X Sign up for a demo and get a free analysis at https://syncly.app/

🎉 Fellow YC founders and founder friends in the bay! We normally don't do much happy hours but we thought we'd throw one because we have such amazing co-hosts in Atlas (YC W22) and Codi. 🍻 This is for YC founders + friends + any standup personas, interesting performers you know. Codi is sponsoring their beautiful space in Downtown SF. We’ll take care of drinks, you bring the vibes. 🕺 💃 When: Thursday, April 25th from 6 - 9pm PT Where: 3 Embarcadero Center, San Francisco, CA 94111 RSVP: https://lnkd.in/gwifJE2g Cohosted by Syncly (YC W23), Atlas (W22), and Codi Looking forward to seeing y'all there! 😎 #founders #bay #ai #genai #customersuccess #customerfeedback #usersentiment #customersentiment #customersupport #customerexperience #yc #ycombinator #buildwhatpeoplelove 

How did Boundless Immigration prevent churn with Syncly (YC W23)'s Dynamic Sentiment Analysis? ↳ Boundless was able to understand customer issues throughout the customer journey and by visa application type, obtaining in-depth insight and actionable items for the teams. ↳ With Dynamic sentiment analysis, Boundless monitored customer sentiment over time and identified unhappy customers on an account/user level. ↳ Syncly’s bi-directional integration with Front allowed Boundless to provide sentiment analysis from Syncly back to Front, where their agents are able to utilize it when assisting customers. Curious to learn more about how Syncly can transform your business? Click the link below to read the full success story!  👉 https://lnkd.in/g8HZ2Gvb #Usecase #Syncly #AI #Customerfeedbackanalysis #TransformYourBusiness #genai #cusotmerexperience #customersuccess #customersupport #product #connect #ycombinator #startup