Hospitality Daily

It's time to listen and learn from Scott Roby about how stories unlock success in hospitality: https://lnkd.in/gxv6WNEq Scott Roby is a seasoned hospitality professional with extensive experience in both the commercial and operational facets of our industry. He began his journey in hospitality at a young age, falling in love with hotels while accompanying his dad on business trips - and then began working for hotel companies such as Hilton, KSL Resorts, and Tarsadia Hotels, where he honed his skills in both revenue management and operations leadership. Today, Scott is the founder of Storyteller Hospitality, a consultancy dedicated to helping hospitality companies craft and execute compelling story-based business strategies that maximize value for all stakeholders. As you may imagine as the host of this podcast I'm fascinated by the power of story, and so the way Scott has tied together all of his life experiences into this work is fascinating to me. Listen to Scott talk about all of this, starting with how a tragic loss has led him to his work on this today: 🎧 Listen now on the Hospitality Daily Podcast on Spotify or Apple Podcasts ➕ Follow Hospitality Daily here for more stories like this 📥 Get my daily email with stories like this at HospitalityDaily.com

Make sure you follow Meredith Marin! She's doing some incredible things...

Hilton's Global Head of Lifestyle Brands Phil Cordell is retiring, but he shares the inside story of how Hampton Inn by Hilton built its “Hamptonality” culture with us in this conversation with Eleanor Richmond Erickson: https://lnkd.in/ggTArTG5 What's your favorite story of working with Phil?

Do you listen to the Hospitality Daily Podcast on Spotify? They're adding the ability to comment and have conversations there, and I'm interested...

Only 1 hotel in the world made it on Inc.'s "Best Workplaces" list: Cedar Lakes Estate. Listen to owner Lisa Karvellas explain how they did it: https://lnkd.in/gTdf-5p9

Do you ever wish there was something like a fancy summer camp for adults?  Meet Lisa Karvellas: https://lnkd.in/gZ7GK9Zb Lisa and her sister Stephanie transformed what was a summer camp built in the 1920s into Cedar Lakes Estate: a world-class destination for weddings, retreats, and boutique hospitality that guests love right in the heart of the Hudson Valley, just 70 miles from New York City. 🎧 Listen to Lisa on the Hospitality Daily Podcast today on Spotify or Apple Podcasts ➕ Follow Hospitality Daily here for more stories like this 📥 Get my daily email with stories like this at HospitalityDaily.com

Do you ever wish there was something like a fancy summer camp for adults? If so, you need to meet Lisa Karvellas, co-owner of Cedar Lakes Estate: https://lnkd.in/gZ7GK9Zb Lisa and her sister Stephanie transformed what was a summer camp built in the 1920s into a world-class destination for weddings, retreats, and boutique hospitality that guests love - right in the heart of the Hudson Valley, just 70 miles from New York City. Listen to Lisa on the Hospitality Daily Podcast today to learn about: • How she adapted her property and operations to function both as an event venue and a boutique hotel. • The importance of guest feedback in shaping strategy and accelerating growth • Tips on creating exclusive, immersive event experiences. • How she maintains a fun and engaging workplace for her staff. 🎧 Listen to the Hospitality Daily Podcast on Spotify or Apple Podcasts ➕ Follow Hospitality Daily here for more stories like this 📥 Get my daily email with stories like this at HospitalityDaily.com

"Never ask the same question twice." Today on the podcast, Hilton's head of luxury brands, Dino Michael, stresses the importance of remembering guest preferences to personalize their stay. "If we know you like almond milk, you should never have to ask for almond milk ever again." 🎧 Listen to Dino and I talk on the Hospitality Daily Podcast more about this 👉 Let me know in the comments: How do you capture and use guest preferences to improve their experience? ➕ Follow Hospitality Daily here for more stories like this 📥 Get my daily email with stories like this at HospitalityDaily.com

We need to do a better job communicating how amazing it is to build a career in hospitality if we want to attract more people into our industry. The most recent American Hotel & Lodging Association survey showed more than three-quarters of hotels are experiencing a staffing shortage - even though the industry has been increasing pay, benefits, and perks to attract more people to work in hotels. I was talking about all of this recently with Dino Michael, Hilton's Global Category Head of Luxury, who oversees the strategic growth and positioning for its Waldorf Astoria, Conrad, and LXR brands - and decided that rather than us just saying it's an amazing industry to work in, it would be better to show that by sharing Dino's own story, which I found really interesting. 🎧 Listen now on the Hospitality Daily Podcast: https://lnkd.in/gKyV9pXJ I'd love for you to listen to Dino share this - not only because I think you'll find it interesting but I think it will inspire you to stay in this business and build your own career here - but also so you can be a better advocate for hospitality careers to others. To me, it was clear talking with Dino that his family and life experiences early on were very formative in the work he's doing today. You'll hear how he's connected all the experiences over his career - from being a server in Planet Hollywood to leading iconic luxury brands today. He also shares some things he's learned working directly with Hilton CEO Chris Nassetta that I found fascinating—it's a look behind the scenes at how they operate and a glimpse into the organization that was named the best company to work for—not just in hospitality but across industries. There's so much to learn from Dino, so listen to him now on the Hospitality Daily Podcast: https://lnkd.in/gKyV9pXJ ➕ Follow Hospitality Daily for daily inspiration you can act on (including another episode with Dino tomorrow all about using technology to enhance the guest experience)

This week, Dino Michael, Global Category Head of Luxury Brands at Hilton, joins us for back-to-back episodes to discuss the power of building careers in hospitality (he shares some behind-the-scenes insights on what it's like to work with Hilton CEO Chris Nassetta that I can't wait for you to hear) - along with the keys to excellence in guest experience in luxury hospitality (using, but not dependent on, technology). You won't want to miss this: 🎧 Subscribe now to the Hospitality Daily Podcast to listen to our first episode tomorrow ➕ Follow Hospitality Daily here on LinkedIn so you don't miss it