Community Associations Institute

I'm looking forward to connecting with 60+ high-rise community association managers from across the United States next month on the importance of advocacy within their communities at Community Associations Institute's High-Rise Managers Workshop! #WeAreCAI

Delegates of the SCA Australasia National Conference were honoured to have the opportunity to hear from this esteemed Internation panel on 𝙂𝙡𝙤𝙗𝙖𝙡 𝙋𝙚𝙧𝙨𝙥𝙚𝙘𝙩𝙞𝙫𝙚𝙨 𝙤𝙣 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙀𝙭𝙘𝙚𝙡𝙡𝙚𝙣𝙘𝙚. This session provided insights on the USA Homeowner Satisfaction Survey and discussed how Dubai, Singapore and the USA approach customer service in strata management. Comparing the challenges which are present in all communities across all countries – The 5 “P”s #PeopleParkingPartiesPetsPayments Thank you so much for such an insightful and amazing discussion! Jeevan D'Mello GDArch, CMCA, AMS, LSM, PCAM, DAS, Tom Skiba, Francis G. and Poh Siang Teo, PBM This session was sponsored by BIV Reports Pty Limited Wisely 98 Pte Ltd Nakheel Community Associations Institute

*New Book* Capital Projects. Understand the connection between financing, communication, meetings, bids, the project team, and more. Available in print and digital: bit.ly/4b3eC9e #WeAreCAI

Whether you’re a CAI newbie or long-time member, take advantage of our cutting-edge research, education, and one-of-a-kind events. Put your CAI membership to work: https://bit.ly/33nta0T #WeAreCAI

What an incredible panel discussion on "𝗚𝗹𝗼𝗯𝗮𝗹 𝗣𝗲𝗿𝘀𝗽𝗲𝗰𝘁𝗶𝘃𝗲𝘀 𝗼𝗻 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲"! 👍🏽 As the moderator and President of the Community Associations Institute (CAI), I had the privilege of guiding a dynamic conversation filled with invaluable best practices, compelling case studies, and insightful learnings at the Strata Community Association Australasia (SCA) conference in Sydney, Australia. Our esteemed panelists— Tom Skiba, CEO of CAI from the USA, Francis G. from Dubai, and Poh Siang Teo, PBM from Singapore—shared their unique perspectives and strategies, highlighting the importance of cultural influences and innovative approaches in delivering exceptional customer service in community associations. 👏🏽 Tom presented the 𝗨𝗦𝗔 𝗛𝗼𝗺𝗲𝗼𝘄𝗻𝗲𝗿 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 𝗦𝘂𝗿𝘃𝗲𝘆 results, which were overwhelmingly positive in favor of community associations and the services being delivered. 👍🏽 We also discussed the importance of training team members to overcome cultural challenges, ensuring staff wellness while maintaining customer excellence at all times. ❤️🩹 And I spoke about the top 5 challenges which are present in all communities across all countries, i.e., the 𝟱 𝗣𝘀 - "People, Parking, Pets, Payments, and Parties" 🤣 The exchange of ideas was not only enlightening but also inspiring, showcasing how diverse international experiences can be leveraged to enhance customer excellence universally. 🌍 A heartfelt thank you to our amazing panelists for their contributions and to the organizers Alisha Fisher, Chris Duggan, Joshua Baldwin, and team for making this event possible. Your dedication and expertise made this discussion truly impactful! 🙏🏽 #CustomerExcellence #CommunityAssociations #StrataManagement #BestPractices #WeAreCAI #SCA2024

CAI member, Aimee Winegar, CMCA, LSM, PCAM, shares her tips for making sure amenities operate effectively and efficiently so residents can enjoy them. A must-watch: bit.ly/4blrV5a #WeAreCAI

CAI approves updated board member education public policy. Our Dawn Bauman has the details here: https://lnkd.in/eEfCndRt #WeAreCAI

Good news, the deadline to submit your proposal extended to July 12! Share your thoughts + expertise at the 2025 Community Association Law Seminar. Submit your proposal here: bit.ly/4dkGqbs #WeAreCAI #LawSeminar2025 #HOA #Condo #lawyers #MCLE

The Foundation for Community Association Research is the leader in condo and HOA data. Facts are important, and the Foundation delivers knowledge, research and insights influencing today’s condos and HOAs: https://bit.ly/3bMuKRi #WeAreCAI

What can HOAs do when owners want to make extra cash by renting out popular amenities like swimming pools? Our experts have answers: https://bit.ly/3PQ07ie #WeAreCAI