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Delegates of the SCA Australasia National Conference were honoured to have the opportunity to hear from this esteemed Internation panel on 𝙂𝙡𝙤𝙗𝙖𝙡 𝙋𝙚𝙧𝙨𝙥𝙚𝙘𝙩𝙞𝙫𝙚𝙨 𝙤𝙣 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙀𝙭𝙘𝙚𝙡𝙡𝙚𝙣𝙘𝙚. This session provided insights on the USA Homeowner Satisfaction Survey and discussed how Dubai, Singapore and the USA approach customer service in strata management. Comparing the challenges which are present in all communities across all countries – The 5 “P”s #PeopleParkingPartiesPetsPayments Thank you so much for such an insightful and amazing discussion! Jeevan D'Mello GDArch, CMCA, AMS, LSM, PCAM, DAS, Tom Skiba, Francis G. and Poh Siang Teo, PBM This session was sponsored by BIV Reports Pty Limited Wisely 98 Pte Ltd Nakheel Community Associations Institute

Poh Siang Teo, PBM

Founder /President /Author/ Trainer /Speaker /Property Consultant /Strata Encyclopedia /Digitalising Common Property for Efficient Strata Community

1w

Thank you Strata Community Association Australasia for inviting me to be a panel member to offer my perspectives of customer excellence. I have enjoyed the session for being able to share and to learn from other panel members: Jeevan D'Mello GDArch, CMCA, AMS, LSM, PCAM, DAS Tom Skiba and Francis G. and certainly from other speakers.

Tom Skiba

CEO at Community Associations Institute

1w

Honored to be asked to be part of this panel and the entire #SCA2024 event

Thanks, Strata Community Association Australasia, for inviting us. It was an honor for me to moderate this session with some of the amazing professionals in our global industry. 😊

Francis G.

Chief Community Management Officer

1w

Thank you to Strata Community Association Australasia and my fellow panelists for a very engaging session. Was great to discuss Global insights and share experiences that improves the industry cross-boaders Tom Skiba Jeevan D'Mello GDArch, CMCA, AMS, LSM, PCAM, DAS Poh Siang Teo, PBM

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