Alorica

Take a look at how we're integrating responsible practices across our global CX operations for a more sustainable future, while investing in our 100,000 employees across 19 countries. Our commitment to fostering diversity, equity, inclusion, integrity and environmental stewardship extends to our customers, employees and communities. Download Alorica's ESG Fact Sheet to celebrate the power of responsible and truly impactful CX: https://bit.ly/4bTke6x

The dawn of the AI era in CX technology and engagement is upon us, and it is imperative to ensure privacy, fairness, and trust in every interaction. Chief Digital Officer Harry F. describes how Alorica’s advancements in AI not only enhance customer satisfaction and loyalty but also uphold the highest standards of ethical and responsible AI use. Read the full article: https://bit.ly/4eXccMC #AIethics #CustomerExperience #Innovation

Don't miss out!!! Learn from retail industry leaders Best Buy and Wayfair as they discuss how to use personalization and customer-centric approaches to adapt to changing consumer behaviors and more on our free webinar tomorrow, July 16, 2024 | 2-3 p.m. EST. Register now https://bit.ly/3W4mbHg #Alorica #Wayfair #BestBuy #RetailCustomerExperience

Our digital and innovation practice, Alorica IQ, is laser focused on building outcome-based solutions for CX operators worldwide. Their most recent product, Alorica ReVoLT (Real-time Voice Language Translation), was not only awarded by AI Breakthrough Awards as Best AI-based Solution for Customer Service for its industry-changing technology, but we are deploying it with some of the most trusted and fastest-growing brands in the world. Learn more: https://bit.ly/4dPysYf #DigitalFirst #Innovation #MultilingualCX

Excited to learn how industry giants like Best Buy and Wayfair are revolutionizing the retail landscape? This is your chance! We're hosting a free webinar featuring thought leaders from both companies, as they discuss how to use personalization and customer-centric approaches to adapt to changing consumer behaviors, excel in CX during the holiday rush, tackle common risks, and stay ahead of the curve. Join us on July 16 from 2-3 p.m. EST. Register now at https://bit.ly/3VPIJvo to secure your spot. #Alorica #Wayfair #BestBuy #RetailCustomerExperience

Alorica Bulgaria is a CX powerhouse delivering omnichannel, multilingual customer interactions across industries such as Financial Services, Travel & Hospitality, Trust & Safety, and more. Supporting 30+ countries in 28 languages, our exceptional performance and high employee satisfaction scores (eNPS) in EMEA are driven largely by our commitment to our people through DEI programs, health & wellness initiatives, and philanthropy efforts. Discover how our standout workplace culture has made Alorica Bulgaria a top choice for leading global brands.   #Alorica #Bulgaria #GreatPlaceToWork

With so many users—along with too many sophisticated bad actors—online at all times, tackling harmful activity at every interaction is essential to build stronger, safer digital communities while also avoiding irreparable reputational damage to brands. For Alorica, this means taking a 360° approach to Trust & Safety with Safety by Design being at the forefront of all our processes. Check out valuable insights and strategies from Alorica’s VP of Trust & Safety Operations Chayeeta Sarkar: https://bit.ly/3RXdddP #Alorica #TrustAndSafety #SafetyByDesign 

Congratulations to Asma Sultana, Alorica’s Vice President of Global Talent Acquisition, who was recently recognized by Forbes India among the 'Top 30 Talent Leaders of 2024.’ Her people-first strategies, vision and leadership not only made her stand out against 450 nominees across various sectors, but also has enabled Alorica to hire the best of the best worldwide.

We celebrated our 25th birthday with a special companywide virtual event where Founder and Executive Chairman Andy Lee, along with Chief Culture Officer and MLBA President Joyce Lee, shared about Alorica’s origin and how proud they are of the tech-first CX leader we have become. Co-CEOs Max Schwendner and Mike Clifton also helped host the call, getting us pumped about Alorica’s future and focused on our key priorities. We’re excited for the next 25+ years of making lives better! 

Join us for all this and more in an exclusive live event with Shantanu Das, GM and Head of Global Customer Experience, Wayfair, Ashley Daniels, VP of Product Management, Best Buy, Judy Mottl, Editor of Retail Customer Experience, Networld Media Group, and Alorica's Lathana Jadah Hawkins, Global Market Leader, Retail & Lamont Siller, VP of Global Security—register today: https://bit.ly/3W0d4Zq #RetailCX #ecommerce #Innovation