Join us for an insightful episode of the Talent Show where we dive into the strategies behind our recent accolades as a great place to work. Our special guest, Katelyn Harpe, our Employee Engagement Manager, will share the innovative approaches and initiatives that have contributed to our outstanding workplace culture. Discover how we nurture and engage talent, providing them with growth opportunities that drive both personal and organizational success. Mark your calendars for Thursday July 11 at 10 AM MT. We will see you then. #experienceTTEC #LinkedInLive
TTEC
Outsourcing and Offshoring Consulting
Greenwood Village, Colorado 278,175 followers
We create smiles
About us
TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. Subscribe to TTEC’s eNewsletter, Dialogue, to stay up-to-date with the latest CX news and industry trends: http://www.ttec.com/resources/enewsletter#.WlQNPVWnFhE
- Website
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http://www.ttec.com/
External link for TTEC
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Greenwood Village, Colorado
- Type
- Public Company
- Founded
- 1984
- Specialties
- Customer Experience Consulting, Customer Technology Services, Customer Care Services, Captivate Customers, Omnichannel Technology, Bilingual Professionals, Cloud-Based Technology, Operational Excellence, Revenue Growth, Customer Acquisition , Care, Digital Trust and Safety Services , and CX Technology
Locations
Employees at TTEC
Updates
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We're excited to share the incredible work our team is doing to support education in the Philippines! 📚✨ As schools in Manila gear up for a new academic year, we've donated essential supplies to four elementary schools, impacting over 1,800 students. The joy and excitement on their faces remind us why we do what we do. At TTEC, our global community is our strength, and we are committed to supporting them.
The joy and excitement on these faces make my day! As schools in the Philippines gear up for a new academic year, I’m thrilled to announce the donation of essential supplies to four elementary schools located in Manila. The schools, which collectively serve 1,800+ students with limited resources, received laptops, printers, cooling units and other tools that will significantly enhance the learning experience. The donations went to Silahis ng Katarungan, Rosauro Almario, Antonio Luna and Dr. Benigno Aldana elementary schools. We love seeing students’ and teachers’ enthusiasm and appreciate the opportunity to help support their learning journey. At TTEC, our global community is our strength. With over 65,000 employees across six continents, including more than 23,000 in the Philippines alone, we are devoted to supporting the children – the global leaders of tomorrow.
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We’re thrilled to see TTEC Agility driving such incredible improvements in productivity, customer satisfaction, and refunds. These are the kind of results that make us all proud to be in the CX game. Let's keep raising the bar together!
Ready to go to the next level? 🚀 Let the Risk Mitigators and our AI-powered coaching be your secret weapon. 🤖🛡️ Did you know that just by infusing some AI into your coaching, you can watch your productivity skyrocket by a jaw-dropping 97%? 📈 That’s the kind of result we brought to the table for a nutritional company: ✅ 97% productivity boost? Check ✅ Slashed refunds by 6%? You bet! ✅ And a whopping 9% rise in customer sentiment score? Heck yes! Ready to learn more about the AI coaching revolution? 👉 https://lnkd.in/eDAhrZhC #AgilityCX #NextLevel #RiskMitigators #AICoaching
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Imagine if AI wasn’t just a tool, but your best friend at work! 🤖 Join the conversation with James Bednar and Elizabeth Glagowski on July 31 to meet the CX employees who benefit from AI as a companion, ally, concierge, and advisor. Discover how AI can be your secret weapon for CX success! Ready to make AI your new work bestie? Register now! 👇
Who benefits from AI in the contact center?
www.linkedin.com
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10 minutes a day lost to logins? ❌ That's what a global communication provider faced. TTEC analyzed workflows, automated key app launches, and slashed login times by 61%. Associates save time, frustration drops, and customer satisfaction soars. Learn more about TTEC's automation solutions: https://lnkd.in/gA8kTfW6
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Time to reimagine Workforce management! ⏰ Ditch the daily grind and unlock a whole new level of efficiency for your contact center. Our free assessment takes just a few minutes to complete and provides valuable insights into your workforce optimization efforts. Ready to unleash your workforce's true potential? Start here 👉🏼 https://lnkd.in/gKBxq6Gm
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Food delivery should be convenient, not a recipe for frustration. Our client, a major food delivery service, was facing millions in lost revenue due to inefficient staffing and missed service targets, resulting in disappointed customers and a hefty $9.5 million annual drain. By partnering with TTEC and implementing smarter workforce management systems, they not only saved millions, but also achieved a 75% improvement in service levels. Ready to serve up a winning customer experience? 📌 See how TTEC's WFM solutions helped this food delivery service, and discover how we can optimize your operations: https://lnkd.in/gwg2F8ZA
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Calling all tech innovators 📣 Did you know that 51-60% of revenue in the tech sector comes from sales and service? Think about it. While you're busy developing the next big thing, a seamless customer experience is key to unlocking that hidden revenue potential. With over 40 years of experience, TTEC has been pioneering innovative solutions for the most cutting-edge tech companies. We offer a complete package, from skilled associates trained on the latest trends to scalable operations that adapt with your growth. Curious to see how we do it? Start here 👉 https://lnkd.in/ejhxuxKZ
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“Virtue untested is no virtue at all.” That truism carries extra weight for digital payment apps put to the test whenever a user grievance arises. Professionally handled, speedy resolutions set a platform apart from competitors as consumers and merchants evangelize a brand with well-trained contact center associates. Here are the levers that elevate CX for mobile payment providers. Read the blog: https://lnkd.in/gr3jbeAz
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Stock
TTEC
NASDAQ
20 minutes delay
$6.88
0.6 (9.554%)
- Open
- 6.35
- Low
- 6.29
- High
- 6.91
Data from Refinitiv
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