How to Clear the Cache on Xbox One Consoles

This article explains how to clear the cache on Xbox One consoles.

How to Clear the Cache on Your Xbox One

Clearing your Xbox One cache is similar to turning off your Xbox One but with a few extra steps. You won't need any special tools or expertise, but you will need access to both the console's front and back.

Here's how to clear the cache on your Xbox One:

1. Press and hold the Power button on the front of your Xbox One until the console turns off.

   

2. Unplug the power cord from the back of your Xbox One.

   

3. Press and hold the Power button on the front of your Xbox One several times.

   

4. Wait a minute, and then plug the power cord back in.

   

5. Wait another minute, and then press the Power button on your Xbox One to turn it back on.

   

6. Your cache should be clear at this point, allowing your Xbox One to perform the way it used to.

What Does Clearing the Cache Do?

Your Xbox One is a lot like a very specialized computer, and it has a cache just like computers do. The cache is a type of storage that the Xbox One uses for data that it needs to access very quickly on a regular basis. When the cache gets full, the Xbox One is no longer able to efficiently store and retrieve important data, which can cause the console to slow down significantly. If you've noticed performance issues with your Xbox One, then you should try clearing the cache.

Clearing the cache on your Xbox One removes temporary data that games and apps use to speed up their operation. When this data accumulates over time, it can cause the console to start slowing down. In some cases, you may even receive an alert that your cache is full. In order to restore your Xbox One to its full operational capacity, you have to clear the cache.

While clearing the cache removes temporary data, it doesn't touch game data, save data, your achievements, or anything like that. Any games, apps, movies, and shows you have downloaded will remain untouched. You can safely clear your cache without worrying about losing any important data. In fact, playing with a full cache can actually prevent you from earning achievements and placing on leaderboards in some cases.

What to Do if Your Cache Won’t Clear

In most cases, following the previous steps will clear your cache. In the few cases where that doesn't do the trick, there are a couple of other things you can try. The first has to do with a secondary cache, known as persistent data, that's used for things like DVDs and Blu-rays that don't get cleared along with the main cache using the method described above.

To clear persistent data on your Xbox One:

1. Press the Xbox One button on your controller, and select Settings.

   

2. Navigate to Devices & connections > Blu-ray.

   

3. Select Persistent Storage.

   

4. Select Clear Persistent Storage.

   

Resetting Your Xbox One Console

If you still have cache problems after trying both of those fixes, then you will have to reset your Xbox One. This is also referred to as restoring the Xbox One to factory settings, and as a soft factory reset. Rather than completely wiping the Xbox One, which is known as a hard factory reset, performing a soft factory reset leaves all of your games and apps in place while fully clearing the cache and restoring the Xbox One itself to a pristine state.

Here's how to do a soft factory reset:

1. Press the Xbox Button on your controller, and select Settings from the menu.

   

2. Select System > Console Info.

   

3. Select Reset Console.

   

4. Select Reset and keep my games & apps.

   

   It's very important that you select the Reset and keep my games & apps option. If you don't, all of your games and apps will be removed from your console, and you will have to download them again.

5. Wait for the console to reset, and log back in using your Xbox Network username and password.