Best Call Center Services for 2024

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Design up to 250 auto-attendant menus and submenus to automatically route calls based on your unique workflows.

RingCentral provides voice-over-internet-protocol (VoIP) services, including single-level and multi-level auto-attendants. This VoIP solution helps you reduce costs without sacrificing customer experiences. With a dial-by-name directory and a user-friendly phone tree editor, RingCentral offers the best automated service.

Small companies use RingCentral to answer all incoming calls quickly with a friendly main greeting. Callers listen to their routing options, such as “press one for sales,” or find an employee using an employee directory. You can direct calls to any combination of internal or external phone numbers or voicemail boxes. Additionally, you can add extensions to provide answers to common FAQs or share your latest promotions. 

RingCentral plans come with many features, such as:

• A toll-free or local phone number
• Unlimited domestic calling and texting
• Voicemail-to-text
• Team messaging
• Audio and video conferencing
• Call whisper and call barge
• Real-time analytics
• Integrations with Microsoft, Google, and Slack
• Call recording 

Since there’s no live receptionist, you can create different rules and routing instructions for calls during non-business hours. The phone tree graphical editor is straightforward to use, and you can edit it as your business grows. 

RingCentral offers affordable plans, and you can save up to 33% with annual payment. The following packages are based on month-to-month payments for companies with two to 10 employees:

• Essentials: $29.99 per user, per month for a single-level auto-attendant, presence data, call park, team document sharing, and call flip 
• Standard: $37.99 per user, per month for a multi-level auto-attendant, on-demand call recording, and video meetings with up to 100 participants
• Premium: $44.99 per user, per month for call barge and whisper, automatic call recording, and up to eight-digit extensions for businesses with multiple locations
• Ultimate: $59.99 per user, per month for device status alerts and reports plus unlimited cloud storage

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Affordable 24-hour coverage and a wide selection of call center services to suit your company’s needs.

Founded in 1994, Signius Communications offers 100% U.S.-based support designed for small businesses. With low-cost monthly plans and multi-industry support, Signius Communications provides some of the best call center services.

Signius Communications helps your company manage day-to-day operations, emergency services, or overflow calls during peak hours. There are 12 U.S. locations in nine states, ensuring that no disaster will prevent your calls from being answered. Plus, with bilingual call agents, you can assist callers speaking in Spanish or English. Each plan comes with a toll-free or local phone number, or you can forward calls from your existing number. 

The types of call center services include:

• Customer service
• After-hours or overflow answering
• Help desk
• Disaster backup 
• Hotlines
• Order taking
• Virtual receptionist
• Paging or dispatch services 

Although Signius Communications specializes in medical communications and is Health Insurance Portability and Accountability Act (HIPAA)-compliant, the company also supports:

• Attorneys
• Contractors
• Property management
• Franchises
• Universities
• Utility companies

The online portal allows you to view your messages, call types, repeat calls, average call duration, and minute usage. There are three plans, and for companies needing more minutes, Signius Communications works with you to design a custom plan. The call center packages include:

• Starter: $42 per month for 0 minutes, plus $1.22 per extra minute
• Pro: $158 per month for 125 minutes, plus $1.15 per additional minute
• Premier: $263 per month for 225 minutes, plus $1.13 per extra minute

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Increase your revenue by partnering with a company built to generate leads and close deals.

GetCallers is a New York-based business with over 1,600 agents working out of call centers in the Philippines. Although GetCallers offers a range of services, its main focus is on lead generation and sales, making GetCallers the clear winner in our marketing and sales category. 

The platform relies on agents across several locations, but you can select your agents by listening to voice recordings and picking a dedicated team. For outbound calls, you can assign a local phone number or use your business number. 

The marketing and sales platform integrates with many customer relationship management (CRM) programs, lets you pick your call times, and offers call recording. Plus, it’s Telephone Consumer Protection Act (TCPA)-compliant. GetCallers provides a huge selection of services, including:

• Virtual assistant
• Cold calling
• Appointment setting
• Telemarketing
• Lead generation
• Sales outsourcing
• Lead qualification
• Inbound call center services
• Customer feedback
• Market research
• Phone surveys
• Event marketing and follow-up
• Data collection
• Fundraising

GetCallers charges a per-hour fee with a minimum of 30 hours per week. The weekly packages include a dedicated account manager, analytics and reporting, and live transfer. There are three plans:

• 30 hours per week: $5.95 per hour for 3+ agents each (or one agent at $6.95 per hour)
• 35 hours per week: $5.75 per hour for 3+ agents each (or one agent at $6.75 per hour)
• 40 hours per week: $5.00 per hour for 3+ agents each (or one agent at $6.50 per hour)

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Monthly plans provide support when you need it without an extra cost for unused services.

For more than 30 years, MAP Communications has partnered with small businesses to provide excellent customer service. Its flexible low-volume call center plans and 24/7 agents help your company impress callers, making MAP Communications a great choice for low-volume calls. 

The 100% U.S.-based services operate year-round and offer bilingual agents for Spanish and English. You can forward calls or select a new 800-number for your customer care needs. Plus, you can choose how to receive messages, such as through your secure portal, email, text, digital, or alpha paging. 

MAP Communications is HIPAA compliant so that you can trust agents with private medical data. Along with call center services, MAP Communications provides several other solutions, such as:

• Phone answering services
• Voicemail
• Interactive voice response (IVR)
• Alarm monitoring services
• Live virtual receptionist

The company provides an online dashboard where you can update your on-call rosters, review calls or orders, and discover your peak calling hours. MAP Communications serves many industries, including:

• Healthcare
• Property management
• Legal
• Hospitality
• Construction
• Financial
• Franchises
• Utility companies
• Education
• Transportation

There are three call center plans, and you can estimate which one is best for your business during your free trial. The service packages consist of:

• Pay-As-You-Go: $43 per month with no calling minutes, plus $1.27 per minute
• Business: $164 per month for 125 minutes, plus $1.20 per extra minute
• Enterprise: $274 per month for 225 minutes, plus $1.18 per additional minute

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Get the best of both worlds with a live receptionist during business hours and an automated attendant for non-business hours.

Davinci is a live answering service provider based in Utah that offers virtual business addresses, coworking, and meeting spaces. For companies wanting an auto-attendant and live assistance for one affordable monthly fee, Davinci provides the best live and automated combination. 

With more than 100 U.S.-based agents, Davinci answers your calls Monday through Friday from 8 a.m. to 8 p.m. Eastern Time. During non-business hours, your auto-attendant picks up calls and can route them to your employees or send callers to your voicemail box or the free voicemail included with Davinci service. Additionally, you can forward calls from up to 99 phone numbers or employees to your live agents or auto-receptionist.

Davinci agents handle inbound and outbound calls. Moreover, they work with you to customize complex call flows or special FAQs. Services include: 

• Call announcing before transferring a caller
• Appointment scheduling
• Order processing
• Administrative tasks, such as non-phone work
• Customer support services
• Lead generation
• Follow-up calls
• Live web chat 

Unlike other services, Davinci doesn’t charge extra time for transferring calls. Instead, they count it against your 10,000 monthly auto-attendant minutes. The automated service provides:

• Audio conferencing
• Advanced call routing
• Online faxing
• A company voicemail box

Davinci works with businesses in many industries, such as legal, healthcare, finance, real estate, technology, and advertising. You can buy monthly call answering service plans or dedicated live chat packages. 

Business plans provide basic call answering services, whereas Premium packages come with bilingual receptionists, outbound services, and appointment scheduling. The virtual live receptionist plans include:

• Business 50: $129 per month for up to 50 live answer minutes
• Business 100: $239 per month for up to 100 live answer minutes
• Premium 50: $249 per month for up to 50 live answer minutes
• Premium 100: $319 per month for up to 100 live answer minutes

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Stay on top of communications across multiple channels using SAS call center services.

In business since 1985, the Pennsylvania-based Specialty Answering Service provides 24/7 support for your customers. Unlike other contact centers, SAS responds to messages on social media and more, making it the best solution for multi-channel support. 

SAS is HIPAA and PCI-compliant, uses 100% U.S.-based agents, and provides order processing, help desk, lead capture, and message taking. You can opt to view messages via text, email, fax, or a live relay. Plus, SAS can monitor and respond to all of your communications channels, such as:

• Email
• X (formerly Twitter)
• Website help desk
• Meta
• Google
• Telephone
• Online chat forums
• YouTube

The user-friendly mobile app and client portal allow you to check your messages, edit frequently asked questions (FAQs), track minute usage, see appointments, or check scripts. 

SAS offers minute or call-based plans. However, call-based plans don’t offer bilingual agents, and not every company qualifies, so you need to contact SAS to see if a call-based Essential plan is right for you. The monthly by-minute plans include:

• Economy: $34 per month, plus $1.29 per minute
• 100 Minute: $128 per month for 100 minutes, plus $1.19 per additional minute
• 220 Minute: $219 per month for 220 minutes, plus extra minutes cost $1.19
• 500 Minute: $539 per month for 500 minutes, plus $1.09 per extra minute
• 1,000 Minute: $999 per month for 1,000 minutes, plus $1.05 each additional minute
• 2,500 Minute: $2,400 per month for 2500 minutes, plus $0.99 per extra minute
• 5,000 Minute: $4,599 per month for 5,000 minutes, plus $0.99 per additional minute
• 10,000 Minute: $8,599 per month for 10,000 minutes, plus an extra minute costs $0.89 

Other fees start at $0.15 per minute for voicemail or $0.10 for call patching.