Spencer Anderson

“It was then that a new mantra at EMP was born: “Their perception is our reality.”
― Will Guidara, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

“It’s only demeaning to suck it up if you take it personally. Saying sorry, I reminded the team, doesn’t mean you’re wrong.”
― Will Guidara, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

“But if you want to stay, then take tomorrow off, come back the day after, and apologize to everybody you were working with last night. Tell them what you did, why you realize it’s a mistake, and why you’re sorry. Promise you’ll never do it again—and know that if you do, I’m going to fire you on the spot.” It wasn’t easy for Ben to have those conversations with his colleagues. He was a tough captain to work for because his standards were high; if you were in his station, he held you accountable. But there is tremendous power in vulnerability. Because”
― Will Guidara, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

“A couple of months later, Ben drank again during a shift, and I fired him, as I’d said I would. (I’m happy to report it served as a wake-up call; he’s in recovery now and has made a notable career for himself in hospitality.) But I have no regrets about giving him a second chance.”
― Will Guidara, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect