AI Site Search & Content Discovery
End-to-End Digital CX
Built to Maximize Conversions
Convert high-intent, inbound leads by helping users find what they need. Personalize the user experience across all your sites with AI.
Leading enterprises boosting conversions with Coveo
Generative Answering
Site Search Optimization
Content Discovery
Unified CX
User Intent Insights
Generative Answering
Help customers self-serve with trusted, secure Generative AI
- Reduce customer search time by generating answers to complex questions
- Generate answers from multiple documents and sources (PDFs, HTML, etc.) to maximize your content
- Avoid hallucinations with grounded LLMs rooted in relevant retrieval
Site Search Optimization
Help users find what they need with personalized AI powered search
- Convert high-intent inbound visitors with AI search & recommendations
- Understand user intent & anticipate needs with context & content signals across sources
- Boost conversions with user experience-driven UI
- Connect visitors with the right talent & services with Expertise Locator
Content Discovery
Help audiences discover new content with intelligent content discovery
- Maximize the impact of your content with proactive AI recommendations
- Show users you understand them with personalized results based on their real-time & historical activity
- Scale your creative output – publish once, surface everywhere
Unified CX
Drive a consistent digital CX across sites
- Create a cohesive digital customer journey across sites - from .com to support, communities, & more!
- Unify access to siloed enterprise content that resides across various systems (CMS, CRM, KB)
- Deliver a consistent brand experience with global site capabilities across the enterprise to support multi-site & location instances
User Intent Insights
Capture insights on user intent to enhance your DCX
- Track visitor behavior and train machine learning models to surface the most relevant content that leads to conversion
- Visualize user activity analytics and identify content gaps to improve the overall digital experience
- Complement additional reporting tools with contextual user insights to better understand results
Query Suggestions
Decrease customer search time by recommending relevant queries to users as they type – leading with the most relevant, successful recommendations.
Smart Snippets
Quickly connect users with the answers they need. Coveo automatically extracts relevant parts of documents, reducing search time & effort.
Content Recommendations
Help users discover new content. Proactive, personalized recommendations based on similar interest, user behavior, frequently viewed together & more!
Modern Frameworks
Easily achieve a composable search solution with our Headless Library & GraphQL indexing that works with multiple frameworks & connectors.
Dynamic Faceting
Personalize the navigation experience with dynamic facets & filters that proactively generate the best options & order according to the visitor’s location, persona, and previous searches.
Analytics
Visualize analytics like search activity and content gaps to continuously enhance website performance. Export data to any BI tool using Snowflake data sharing.
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“Coveo fits right into our digital transformation vision: ‘unified, digitized and personalized customer experience to enable effortless self-service.’”
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“Over the last 3 years, we’ve been able to deliver a seamless user experience that’s easily changed. It’s much more responsive than an in-house solution that might constantly break or is clunky. Coveo just makes it smooth and seamless.”
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“Search is just the tip of the iceberg. The platform has the potential to revamp our organization's digital experience for customers and employees. Coveo is now a business-critical platform for Mathematica’s future.“
Leader in the Gartner Magic Quadrant for Insight Engines
Champion in the 2023 Enterprise Search Category by SoftwareReviews
a division of IT research and consulting firm Info-Tech Research Group.
2x Leader
in Knowledge Discovery Software
in Knowledge Discovery Software
Leader Enterprise Spring 2024
Leader in The Forrester Wave™: Cognitive Search, 2022
