COURTS ONLINE PRIVACY POLICY

BY VISITING COURTS ONLINE, OR BY REGISTERING AS A USER ON COURTS ONLINE, YOU AGREE TO THE TERMS SET OUT IN OUR PERSONAL DATA PROTECTION POLICY ( PDPA POLICY). PLEASE MAKE SURE YOU READ AND UNDERSTAND OUR PDPA POLICY AND COURTS RESERVE THE RIGHT TO AMEND THE PDPA POLICY AT ANY TIME BY PUBLISHING UNDER THIS WEBSITE.

We, Courts Singapore Pte Ltd (hereinafter referred to as “Courts”), respect the privacy of our users, visitors and people who purchase products on COURTS Online. This PDPA Notice aims to help you understand the types of personal data that we collected and processed, the purpose for which it is used, and how we handle, collect, use, disclosure and process your personal data, with whom we share your personal data and how we protect your personal data.

1. TYPE OF PERSONAL DATA WE MAY COLLECTED FROM YOU
   1. your identity and contact data;
   2. your financial and payment data;
   3. your business information & contact;
   4. your claim information & complaint;
   5. your legal proceedings & enforcement record;
   6. your profile, usage & technical data; and/or
   7. any marketing data.
2. HOW WE COLLECT YOUR PERSONAL DATA

   COURTS will only collect your personal data in a lawful manner and when we have a valid reason to do so. We may collect your personal data under various platforms and sources, including but not limited to when you use our website(s) or mobile application(s); memberships sign up or create account on our platforms; apply for jobs; apply for any products, facilities or services from us; business dealings or transactions with us; submit forms; subscribe to our communications or publications; participate in contest on any competition or promotion offered by us; provide feedbacks; complete surveys; and/or through any other interactions, communications, application and services you have with us.

3. HOW WE USE YOUR PERSONAL DATA

   We may use your personal data for following purposes: -

   1. to verify your identity;
   2. to provide or supply any products, facilities and/or services to you;
   3. to send you news, information, notifications or any updates about our marketing messages, campaigns, promotion, offers, opportunities, products, benefits, programs and/or services;
   4. to process and administer marketing campaigns, contest, or events you participate in;
   5. to conduct marketing activities;
   6. for promotional and publicity purposes;
   7. to carry out your instruction, responding to inquiry or dealing with feedback or complains;
   8. to administer & manage your account with us;
   9. to facilitate or handling payments for products and/or services provided to you;
   10. to carry out due diligence checks, credit checks and/or any other screening activities;
   11. to prevent or investigate of fraud and/or any unlawful activities;
   12. to comply with all applicable laws, regulations, rules, directives, orders, instruction, guidance and/or requests from the authorities;
   13. to produce statistics and research for internal and/or statutory reporting, financial reporting, regulatory reporting, management reporting, risk management, audit and/or record-keeping requirements and performing our policy/process reviews; and/or
   14. for any other purposes that is incidental, ancillary or in furtherance to the above purposes and permitted under the local laws and regulations.

   Please be informed that you are required to provide your personal information deemed necessary by us on the abovementioned purposes. Otherwise, we may not be able to process your application, or provide you with our products, facilities and/or services, and we may not be able to establish or maintain a relationship, contractual or otherwise with you.

4. WHOM WE DISCLOSURE AND TRANSFER

   In carry out one or more of the purposes set out on above, we may disclose your personal data to any other third parties, such as: -

   1. our agents, business partners, service providers, representatives, contractors, sub-contractors or any other third-party organisations, individuals as may be determined or deemed necessary by us;
   2. any banks, payment services providers and/or other payment gateways;
   3. our auditors, consultants, underwriters, insurers, lawyers, financial or professional institutions, and professional advisors;
   4. our associated, affiliated, subsidiaries or related companies;
   5. any supervisory, governmental, law enforcement agencies and/or any relevant authorities;
   6. any person to whom disclosure is permitted/required by any applicable laws, regulations, enforcement government requests, or court orders.

   Please be informed that to facilitate our interaction with you, and for the purposes of data storage, processing, or providing any services, facilities and/or products, we may need to transfer your personal data to a third-party service or product provider within or outside of Singapore. We will ensure the country to which your personal data is transferred has a similar or equivalent personal data protection laws in place. We will also ensure the relevant third-party executes an agreement to undertake their responsibility of protecting your personal data and acknowledge the consequences of failure to carry out this duty.

5. COOKIES AND RELATED TECHNOLOGIES

   To identify you from other users on our platform, website(s) or mobile applications from your devices, we will use cookies, web beacons, server logs and other similar technologies which may automatically collect technical data about your equipment, browsing actions and patterns. These technologies are essential for enabling certain functions on our platforms, website(s) or web/IT portal(s) or mobile applications. If you prefer not to allow certain cookies, you may block or deactivate those cookies in your browser settings. We use log-in cookies to remember you when you log in to our platform, website(s) or web/IT portal(s) or mobile applications for a seamless experience. We also use session cookies to track your movement from page to page and to store your selected inputs, so you are not constantly asked for the same information. By continuing to use our platform, website(s) or web/IT portal(s) or mobile applications, you agree to the use of cookies on the sites as outlined above. However, please note that we have no control over the cookies used by third parties, and you should check the applicable privacy policy of the third-party website(s) to learn about how they handle your information.

6. A WORD ABOUT CHILDREN

   If your age is below 16, you must obtain consent from your parent or guardian before providing us your personal data. If the consent is not obtained, your parent or guardian should contact our Data Protection Officer to remove your personal data.

7. ACCURACY

   By providing us with your Personal data, you warrant and understood that it is your obligation to ensure that all the personal data you submitted to us is true, accurate, complete, and not misleading. You undertake to notify us as soon as practicable of any changes or alterations to the same. Any loss or damage caused by the provision of erroneous, inaccurate, or incomplete information will be your exclusive and absolute responsibility.

8. THIRD PARTY INFORMATION

   Without prejudice to any of the foregoing or anything contained in COURTS’ PDPA Policy, if you provide the personal data of any other third party to us, you warrant and agree that such third party has fully read, understood and consented to you disclosing their personal data to us for the purposes as outline on above.

9. RETENTION

   We will retain your personal information in compliance with COURTS’ PDPA Policy and this retention period may extend for as long as necessary to protect the interests of Courts or and/or our customers, or as deemed necessary by the law. After this designated period, we will destroy your personal data from our database without further notice or without any liability shall be imposed upon us.

10. SECURITY PROTECTION

    Security or protection of your personal data is important to us. We diligently take appropriate action and practical steps to securely keep and process your personal data. This involves by maintaining physical, electronic, and procedural safeguards in compliance with applicable regulations to protect your personal data from any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. We ensure that access to the personal data you have provided is restricted to our authorised employees who are trained in handling your information. These authorised personnel are bound by strict confidentiality requirements and are committed upholding your privacy at all time.

11. BREACH HANDLING

    In the event of any security breach or leakage involving your personal data, we are committed to notify you. We will conduct a throughout investigation to identify the root cause(s) of the breach and implement appropriate remedial actions to prevent recurrence in the future. For any personal data breach that could potentially post reputational risk to Courts or undermine public confidence and trust, we will immediately notify the Personal data Protection Commission Singapore upon discovery of the breach. If the breach appears to involve fraud, criminal activity or poses any risk of identity theft, we will also notify the relevant law enforcement agency.

12. YOUR RIGHTS

    You have the right to access and/or correct any personal data that we hold about you, subject to the requirements of the PDPA. If you wish to request a copy of your personal data held by us, or to update and correct your personal data which you have previously provided to us, please email or write to our Data Protection Officer as stipulated below on this Notice and such request may be subject to an administrative or prescribed fee as permitted by law. Otherwise, you may also see, review, and change your personal information by logging into your user account without any charges. If you would like to withdraw your consent, you may do so by sending a request to our Data Protection Officer.

13. DO NOT CALL (DNC) PROVISIONS

    We may call and/or send marketing messages to your Singapore Phone number if: -

    1. you have given us your consent; or
    2. you have not registered with the national DNC Registry; or
    3. the sending of such messaging or calling is permissible under the applicable law and regulation.

    Our marketing messages aim to update you about our exclusive offers, rewards program and special deals from our preferred partners and advertisers. If you do not wish to continue receiving such messages, you may adjust your user account preferences or use the unsubscribe function on marketing materials. Please note that even after opting out of marketing messages, you may still continue to receive non-marketing messages, such as product updates and service notices as permitted under applicable laws and regulations.

14. HOW TO CONTACT US

    Should you wish to feedback, comments, questions, or request in relation toward your personal data with us or pertaining to this PDPA Policy, you may contact us at the following address, phone no. and/or email: -

    DATA PROTECTION OFFICER
    COURTS (SINGAPORE) PTE LTD
    50, Tampines North Drive 2,
    Singapore 528766.
    Tel: 1800 222 6868
    Email: dpo@courts.com.sg