As the digital world continues to evolve, data privacy and security have become paramount concerns. At ChatInsight, we understand these concerns, especially when it involves entrusting us with your proprietary knowledge base. We want to assure you that we prioritize your data privacy and security above all else. Here's how we do it:
To ensure the highest level of data security and privacy for our customers, we have chosen to utilize Microsoft Azure OpenAI Service as the underlying technology for our GPT3.5 and GPT4 services. This is a strategic decision that reflects our commitment to safeguarding your proprietary information.
Contrary to directly using the OpenAI API, Microsoft Azure OpenAI Service is tailored for commercial application. It encompasses a range of robust security features including private networks, regional availability, and responsible AI content filtering, all of which are essential in delivering a secure and dependable AI service that can manage sensitive business data.
Moreover, Azure OpenAI Service is fully controlled by Microsoft, which hosts the OpenAI models in its secure Azure environment. This guarantees that the Service does not interact with any services operated by OpenAI, such as ChatGPT or the OpenAI API. This arrangement provides an extra layer of security, preventing any potential data leakage to third parties.
In essence, our use of Azure OpenAI Service is a testament to our unwavering commitment to data security. It allows us to provide you with the powerful capabilities of GPT3.5 and GPT4, while ensuring that your data remains private and secure.
Azure OpenAI Service inherits the security and compliance of Microsoft Azure, providing multilevel data protection and privacy control. Moreover, Azure OpenAI Service complies with multiple international standards like GDPR, HIPAA. It offers corporate compliance requirements, customer data protection commitments, privacy mechanisms, and strictly adheres to responsible AI principles.
All your data in ChatInsight, including your knowledge base, uploaded documents, Q&A conversations between customers and robots, customer prompts (inputs), and completions (outputs), are secure and private. Specifically, your data:
Your knowledge bases, Q&A conversations, and other data in ChatInsight are non-public and stored on Sand Studio's servers, and all cloud infrastructure for Sand Studio's products is hosted on Amazon Web Services (AWS), which provides a secure network and computing environment, including but not limited to firewalls at the network, application, and instance layers, data encryption, DDoS mitigation, etc. All Sand Studio servers are located in data centers that comply with ISO 27001, a globally recognized security standard. These data centers have implemented top-tier security controls in accordance with this standard. Additionally, all servers storing sensitive data are located in Silicon Valley, USA, and Germany.
We prioritize the security of your data during transmission. As a web-based SaaS application, we mandate the use of HTTPS for all our services, including every bot and our management console. Any non-HTTPS connections will not be able to access ChatInsight services. HTTPS, or HTTP Secure, is an internet communication protocol that protects the integrity and confidentiality of data between the user's computer and the site. It uses Transport Layer Security (TLS) to encrypt data, ensuring that any information exchanged is safe from eavesdroppers and cannot be tampered with during transmission.
We believe in giving our customers full control over their data. You can manage and delete your usage records and chat histories at any time. We do not retain any deleted knowledge base or conversation records. If you choose to stop using our service, you can delete your account and all associated data. Our practices are fully compliant with data protection regulations such as GDPR. For more information on our data practices, you can visit our Privacy Policy at https://www.chatinsight.ai/legal/privacy.html.
More details on our security measures and privacy protection policies, please visit Sand Studio's Security Center. You can also learn more about Microsoft: Data, privacy, and security for Azure OpenAI Service and Microsoft: Empowering responsible AI practices.
We at ChatInsight and Sand Studio fully recognize the importance of data privacy and security, and we are committed to maintaining the highest standards to protect your information. If you have any further questions or concerns, please feel free to reach out to us. We are at your service.
ChatInsight utilizes your documents to generate responses to user inquiries, but it does not reveal the full contents of your documents. The AI model generates responses based on the information in the documents, but it does not provide direct access to the documents themselves.
However, you do have the option to make knowledge base references public to your users in ChatInsight. When this option is enabled, users will be able to see a portion of the original text related to their inquiry, but not the entire document. This allows users to understand the context of the response, while still maintaining the confidentiality of your full documents.
Please rest assured, all data used by ChatInsight is securely stored and is not available to anyone outside of your company, unless you choose to make certain references public. This ensures the confidentiality of your documents while still providing an effective and informative user experience.