We offer you a webform designed to facilitate the exercise of your privacy rights. Depending on your specific association with our organization (such as Customer, Former Employee, or Candidate), we may require certain data to identify you and to process your request effectively. This includes specifying your country of residence to ensure compliance with local privacy rights, as well as providing your name and email address for identification purposes. Additionally, Binance UID is required for customers to enable account identification. Once this information is provided, just select the relevant privacy right you wish to exercise and submit your request to us.

Please note that to proceed with your request, we'll need to verify your identity by requesting some documentation based on what we currently have on record.
*We may take up to 1 month to process your request to exercise GDPR rights. For other jurisdictions, this deadline may be different depending on the local laws.

Click here to access our Data Protection Webform

You have the right to obtain confirmation that your personal data are processed and to obtain a copy of them as well as certain information related to their processing:

You can request our Customer Support team to help you with the rectification of any incomplete or inaccurate personal data. By opening our app and clicking on the Customer Support icon, you'll be offered a variety of services, such as:

If you still can't find the proper option and need our help, please contact our Customer Support team directly or the DPO team through our Data Protection Webform

Yes, you have the right to delete your account with us. In order to do that, please check this tutorial.

If you still need our help, please contact us through our Customer Support, and one of our agents will help you through the CS Chat. Alternatively, the DPO team will assist you through our Data Protection Webform

Privacy laws grant you rights, including the right to the deletion of your personal data. However, these rights are subject to limitations.
While we respect your right to data deletion, legal and regulatory requirements compel us to retain certain information, such as financial transaction details, and information related to identity verification processes, and anti-money laundering measures, for a specified period.

That said, we are happy to accommodate any user request for the deletion of any of your personal data that is not explicitly required to be kept under applicable laws. This typically includes information used for marketing purposes or data related to any additional services you may have chosen to use.

If you have any more questions or need further assistance regarding your privacy rights and our data handling practices, please feel free to contact our Customer Support team directly or our DPO team through our Data Protection Webform

You can object, for reasons relating to your situation, to the processing of your personal data. For instance, you have the right to object where we rely on legitimate interest or where we process your data for direct marketing purposes.
We offer you the possibility to request that through our Data Protection Webform:
Click here to access our Webform

Yes, it is. During the onboarding process at Binance, we do employ automated decision-making. It is widely used in our Know-Your-Customer (KYC) procedures. When you send us your documents, along with a photo and a live video, we use automation to accurately verify your identity, ensuring we comply with Anti-Money-Laundering (AML) regulations globally. However, we're aware that this process isn't perfect, and sometimes errors can occur. A classic example is when twin siblings attempt to set up separate accounts. Our system might mistakenly interpret this as one person trying to open two accounts under different names. There are other unique scenarios that might also lead to inaccuracies. Because we understand that these situations can arise, we've made sure to equip our app with relevant support features. If you need assistance, simply follow these steps in the app or webpage:

If you follow these steps, we'll forward your request to one of our dedicated KYC Customer Support Agents. They'll take a closer look at your case with a manual review to ensure everything's in order. After a thorough check, they'll get back to you with an updated response.

If you still need our help, please contact us through our customer support or our DPO team through our Data Protection Webform

In some cases, you can ask to receive your personal data which you have provided to us in a structured, commonly used and machine-readable format, or, when this is possible, that we communicate your personal data on your behalf directly to another data controller.
We offer you the possibility to request that through our Webform:
Click here to access our Webform

We may rely upon your consent to use personal data to perform some processing activities. On the platform we use cookies for analytics and advertising purposes and you can revoke or give your consent at anytime. In this case, you can withdraw your consent within the app.
In order to do that, please follow the steps below:

For marketing communications, we offer you a link at the end of every communication sent where you unsubscribe to revoke your consent*.

For any other support regarding consent, we offer you the possibility to request that through our Webform:
Click here to access our Data Protection Webform

*For security reasons, transactional account messages and communications regarding our business relationship will not be affected even if you opt-out from marketing communications.

Binance has dedicated pages to provide support to users or government bodies when it comes to court orders or law enforcement requests.
For law enforcement matters, government and law enforcement agencies can use this system to submit information requests.

For freezing/disclosure requests related to a court order, legal representatives can reach out to our Binance Customer Service directly here who, when relevant, will escalate your case to the legal team. If you are not a Binance user, you can nonetheless use this link and continue as a “Visitor”

If you want to access our Privacy Notice, please click here.

Remember that you should refer to the applicable Privacy Notice for your jurisdiction by selecting your country of residence on the top right of our website.