Independent arbitration board
![](https://cdn.statically.io/img/www.apf.gv.at/files/3-Bilder-Fotos-Videos/teaser-main.png)
The Agency for Passenger Rights (apf). A service provided by the Ministry of Transport for rail, bus, ship and air transport.
Simple, free of charge and commission – it is the task of apf to help passengers obtain justice. In cases of dispute with the company we ensure rapid and binding solutions and compensation.
Passenger complaints
![](https://cdn.statically.io/img/www.apf.gv.at/files/3-Bilder-Fotos-Videos/SC-Bilderwelt2015-Bahnhof-Homepage-v2.jpg)
- Missed your connecting train?
- Was the bus or the ship late?
- Was the flight cancelled but the money not refunded?
apf will help you assert your rights when you can't come to an agreement with the company.
Passenger rights
![](https://cdn.statically.io/img/www.apf.gv.at/files/3-Bilder-Fotos-Videos/apf-fahrgastrechte.jpg)
apf informs you about your rights and obligations. Simply click on the corresponding button: