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Knowledge Base – Excellent Documentation and FAQs Plugin with AI Assistance

Knowledge Base – Excellent Documentation and FAQs Plugin with AI Assistance

By Echo Plugins
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Description

Our Knowledge Base plugin is a powerful documentation tool that helps you create and organize your documentation, FAQs, and articles. It’s easy to use and includes many features to help you build a visually appealing Knowledge Base.

Designed with a modern and professional appearance by default, it also offers numerous customization options to align with your brand’s identity. Features include premade designs, popular articles, a Table of Contents (TOC), FAQs, a navigation sidebar, analytics, and customizable archive pages.

Our Knowledge Base is optimized for search engines. See our documentation for details on how this is achieved. The plugin supports multilingual and RTL languages, ensuring accessibility for an international audience. Our articles are responsive and retina-ready, ensuring your knowledge base looks great on all devices.

Examples of Included Professional Layouts
* Basic Layout here
* Tabs Layout here
* Drill Down Layout here
* Classic Layout here
* Category Focused Layout here

See our knowledgebase documentation here

KEY FEATURES

✅ Fast search bar with listed results

✅ Five levels of hierarchical documentation

✅ Article view counter with Popular and Recent Articles (NEW)

✅ FAQs Module and Shortcode (NEW)

✅ Professional layouts including Basic, Tabs, Category Focused, Classic (NEW) and Drill Down (NEW)

✅ Customizable Category Archive Page

✅ Articles with breadcrumb, back button, navigation, print button, TOC and more

✅ Navigation sidebar listing categories and articles

✅ AI Content Writing Like ChatGPT

⭐ MORE FEATURES

  • Set up in minutes
  • Organize your documentation by team, product, and service using the Tabs Layout
  • Order articles and categories alphabetically, chronologically, or in any other order using drag and drop.
  • Optimized for the best SEO results to enhance online visibility
  • Counts your Article Views and displays Popular and Recent Articles
  • Analytics to track your Knowledge Base usage
  • Supports RTL languages, WCAG accessibility standards, and works with WPML and Polylang
  • Responsive design that works with any theme and mobile devices
  • Frequently Asked Questions (FAQ) Module and shortcode.
  • Articles Index Directory shortcodes. Learn More
  • Change typography (font family and size) for article and category names, TOC, breadcrumbs, and more.

💡 GET WRITING HELP WITH ChatGPT AI

  • Check your spelling and grammar with GPT.
  • Verify spelling and grammar, and generate article outlines.

💡 EASY TO STYLE WITH PRE-MADE DESIGNS

  • Choose from 26 professional pre-made designs – no coding required.
  • Enjoy a variety of colors, styles, and layouts.
  • Switch between designs with a single click.
  • Choose from Basic, Tabs, Category-Focused, Classic, Drill Down, Sidebar, or Grid layouts.

💡 WORKS WITH BUILDERS

  • Compatible with Elementor and Gutenberg Blocks
  • Works with Beaver Builder, Divi, Visual Composer, and others.

💡 HELP DIALOG CHAT INTEGRATION

The free Help Dialog Chat plugin offers a chatbot-like dialog for better customer support and increased leads and sales. The Help Dialog Chat shows FAQs, search, and a contact form. Learn More

✅ Why Choose Echo Knowledge Base?

  • It’s an easy-to-use plugin for your WordPress website.
  • Choose from ready to use professional designs.
  • Match your theme with a simple visual Editor, no coding required.
  • Organize your articles and categories into five levels of hierarchy.
  • All essential features are free, plus get access control and more with add-ons.
  • Friendly and timely support from our team.

🚀 PRO Features

  • Control access and permissions based on groups, WordPress users and roles, and custom roles.
  • Control public and private articles and who can read, write, and edit articles.
  • Create unlimited Knowledge Bases with separate articles, categories, tags, and more.
  • Import and export articles and categories using CSV and XML.
  • Create Sidebar and Grid layouts.
  • Vote on articles, add a feedback form, and learn from analytics.
  • More widgets and shortcodes for categories, popular articles, and the search bar.
  • Replace articles with links to PDFs, external docs, video links, and more.
  • Filter search by category.
  • Use Advanced search analytics to determine the most popular and empty searches.
  • Migrate, create and copy articles and images from your Knowledge Base.

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💡 GO FURTHER WITH ADD-ONS

PRO Bundle
See our PRO Bundle.

Access Manager
Access Manager allows administrators, companies, and organizations to control and restrict access to their private Knowledge Base based on WordPress user accounts. Grant permission using roles and groups.

Elegant Layouts
Elegant Layouts adds Grid and Sidebar Layouts. Use Grid Layout or Sidebar Layout for KB Main page or combine Basic, Tabs, Grid and Sidebar layouts in a variety ways. Learn More.

Unlimited Knowledge Bases
Create Multiple Knowledge Bases, one for each product, service, topic or department. Each Knowledgebase has separate articles, URLs, KB Main Page and admin screens. Learn More.

Advanced Search
Enhance users search experience and view search analytics including popular searches and no results searches. Learn More.

Article Rating and Feedback
Enable users to provide valuable feedback on your articles. Collect analytics on the most and least rated articles. Learn More.

Widgets
Add Knowledgebase Search, Most Recent Articles and other Widgets and Shortcodes to your articles, sidebars and pages. Learn More.

Custom Links for PDFs and More
Set Articles to link to PDFs, pages, posts and websites. Learn More.

Articles Import and Export
Import and export articles and their content, comments, categories, tags, and attachments. Migrate and copy articles between KBs. Edit articles outside of WordPress. Learn More.

  • (PRO) Grid Layout here
  • (PRO) Sidebar Layout here
  • (PRO) Links here

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⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐

✅ The Help Dialog Chat offers a chatbot-like dialog for better customer support and increased leads and sales. The Help Dialog Chat includes FAQs, search, and a contact form. Learn More

✅ The Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More

✅ Show IDs reveals IDs on admin screens, including posts, pages, custom post types and taxonomies, and others. Learn More

✅ The Content Down Arrow is coming soon.

Screenshots

  • Modular page setup example

  • Classic Layout example

  • Drill Down Layout example

  • Categories Focused Layout example with icons

  • Categories Focused Layout example with icons

  • Basic Layout example with images

  • Basic Layout example with images

  • Tabs Layout example with images

  • Tabs Layout example with images

  • Article page with breadcrumb, back button, print button, Table of Content, widgets, and more

  • Frequently Asked Questions shortcode and module

  • Category Archive Page

  • Resource Links module

  • ChatGPT AI content writing assistant to correct spelling and grammar

  • ChatGPT AI to improve article outline

  • ChatGPT AI to improve article content

  • Five levels of categories

  • PRO version: Advanced Search with analytics showing popular and not-found searches

  • PRO version: Elegant Layouts with Category sidebar and list of articles

  • PRO version: Access Manager to restrict access to knowledge base content

  • PRO version: Advanced Search and Sidebar from Elegant Layouts

Blocks

This plugin provides 1 block.

  • Epkb Content Block

Installation

You can install the Knowledge Base for Documents and FAQs from your WordPress Dashboard or manually upload it through FTP.

OPTION 1: Install Knowledgebase Plugin from WordPress Dashboard

  1. Navigate to Plugins -> Add New.
  2. Search for ‘Knowledge Base for Documents and FAQs’ and install the plugin.
  3. Activate the plugin in the Plugins menu.
  4. Optional step: configure the plugin in the Admin menu, in Knowledge Base -> KB Configuration page.

OPTION 2: Manually Upload Plugin Files

  1. Download the plugin file from the plugin page: echo-knowledge-base.zip.
  2. Unzip the file echo-knowledge-base.zip.
  3. Upload the ‘echo-knowledge-base’ folder to your ‘/wp-content/plugins’ directory (do not rename the folder).
  4. Optional step: configure the plugin in the Admin menu, in Knowledge Base -> KB Configuration page.

FAQ

Where can I find complete documentation on your knowledgebase?

Full searchable docs can be found at Knowledge Base

What is ChatGPT ?

Read about ChatGPT at ChatGPT

Reviews

Buyer Beware – CPTs (Articles) cannot be converted into Posts

July 6, 2024 1 reply
You are basically locked into Echo because they use CPTs (Custom Post Types) instead of WP’s native Posts. I tested the Echo Knowledge Base plugin and created seven articles. While Echo is compatible with block editors, it’s primarily built with the classic WordPress editor. The design interface feels outdated and cumbersome; for instance, changing a color requires manually looking up the theme’s hex codes instead of offering theme colors. I ultimately decided to build my knowledge base without using a plugin. To my dismay, I found that I would have to manually recreate all the articles I spent hours designing. While WordPress allows exporting content as XML, this extra step shouldn’t be necessary. Echo should leverage WordPress’s built-in posts rather than custom post types. Additionally, Echo charges $99 for a plugin to export articles to posts, which is highway robbery for converting only seven articles.

Highly Recommended

July 5, 2024 1 reply
I test-drove a few knowledge base plugins before deciding on Echo. It has a ton of features in the free version, plus reasonably priced add-ons. It was quite easy to set up and customize with everything from layouts to fonts and colors to the names of labels/titles. I like the built-in category icons, the nicely designed layouts, the way the sidebars work, and the fact that it came with demo data. Documentation is good. There are instructions to further customize it in a child theme using either hooks or template files (though the dashboard customizations are pretty thorough). I contacted support a couple times during the customization process to ask questions and their responses were quick and complete. The only downside I’ve found so far is that it took a little while to figure out where the various settings are, and it’s still not 100% intuitive to me: some things are in the many settings menus, other things in the front-end page editor. I still have to click around a bit to find what I need, but overall I’m very satisfied. My supervisor thinks I’m a genius. Thanks, Echo!

One-way migration is a non-starter

June 30, 2024 2 replies
This plug-in is good and it’s useful. BUT understand, in advance, that once you convert your posts into a knowledge base article with it, there’s no built-in way of bringing it back. If you convert your posts to articles and then decide to uninstall this plug-in at some point, they’re just gone without any notification. The developers say that they are just prioritizing their constrained resources (which I get) and they point to some third-party tools for reverse-migration. I just ended up recreating all my posts rather than going through that hassle. It’s an unacceptable response. As a tool builder, you need to abide by the “do no harm” maxim. Making it easy to convert users’ posts to your particular format without making it easy to revert them back if they change their mind is just bad form in my view. Personally, I think it borders on the unethical.

Great knowledge base plugin

April 28, 2024
Have this running on a few sites. Easy to customize and a lot of thought out features. Support requests are always handled in a decent amount of time.
Read all 103 reviews

Contributors & Developers

“Knowledge Base – Excellent Documentation and FAQs Plugin with AI Assistance” is open source software. The following people have contributed to this plugin.

Contributors

“Knowledge Base – Excellent Documentation and FAQs Plugin with AI Assistance” has been translated into 13 locales. Thank you to the translators for their contributions.

Translate “Knowledge Base – Excellent Documentation and FAQs Plugin with AI Assistance” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

12.31.0

Release Date: July 7, 2024
* Update: WordPress 6.6
* New: Utility to convert selected articles to posts
* Fix: Cleanup and minor fixes

12.30.1

Release Date: June 10, 2024
* Fix: Cleanup and minor fixes

12.30.0

Release Date: May 27, 2024
* New: Category Archive Page with separate KB Template
* New: Toggle for archive page sub-categories
* Fix: Cleanup and minor fixes

12.21.0

Release Date: May 11, 2024
* New: toggle article list icons on/off
* New: custom article list icons (Elegant Layout)
* Update: FAQs shortcode with extra parameters
* Fix: Cleanup and minor fixes

12.20.0

Release Date: Apr 27, 2024
* Update: demo data
* Update: security improvements
* Fix: Cleanup and minor fixes

12.11.2

Release Date: Apr 5, 2024
* Update: security improvements
* Update: Show KB Main Page tag in list of pages
* Fix: Cleanup and minor fixes

12.11.0

Release Date: Mar 24, 2024
* Update: WordPress 6.5
* Update: Category Archive Page v3 with more settings and features
* Fix: Cleanup and minor fixes

12.0.1

Release Date: Mar 8, 2024
* Fix: Cleanup and minor fixes

12.0.0

Release Date: Mar 8, 2024
* New: Category Archive Page v3 with new designs and settings
* Fix: Cleanup and minor fixes

11.42.0

Release Date: Feb 25, 2024
* Fix: Cleanup and minor fixes

11.41.0

Release Date: Feb 25, 2024
* New: FAQs title and location
* New: Articles List title and location
* Update: Drill Down Layout – improved sub-category display
* Update: remove FAQ draft status
* Fix: Cleanup and minor fixes

11.40.1

Release Date: Feb 16, 2024
* Update: improved loading of settings UI
* Fix: Cleanup and minor fixes

11.40.0

Release Date: Feb 10, 2024
* New: FAQ Groups and FAQ Group Shortcode
* New: All Articles – add category filter
* Fix: Cleanup and minor fixes

11.31.0

Release Date: Jan 6, 2024
* Update: Retire Article v1
* Fix: Article View Counter unserialize fix
* Fix: Cleanup and minor fixes

11.30.2

Release Date: Dec 17, 2023
* Fix: Settings UI error

11.30.1

Release Date: Dec 17, 2023
* Fix: Cleanup and minor fixes

11.30.0

Release Date: Dec 12, 2023
* New: Popular Articles List
* New: Resource Links Module if Elegant Layout enabled
* Update: Rename Modular Layout and Reorganize UI
* Update: Rename Product Layout to Drill Down Layout
* Fix: Cleanup and minor fixes

11.20.0

Release Date: Dec 3, 2023
* Fix: Cleanup and minor fixes

11.1.0

Release Date: Nov 10, 2023

  • New: FAQ Schema for FAQs

11.0.1

Release Date: Aug 14, 2023

  • Fix: Cleanup and minor fixes

11.0.0

Release Date: Aug 7, 2023

  • New: Modular Main Page
  • Update: WordPress 6.3 compatibility
  • Fix: Cleanup and minor fixes

10.2.0

Release Date: June 27, 2023

  • New: Article View Counter
  • Fix: Cleanup and minor fixes

10.1.0

Release Date: Apr 6, 2023

  • New: ChatGPT helper for article outline
  • New: ChatGPT helper for text improvements
  • Fix: Cleanup and minor fixes

10.0.0

Release Date: Feb 27, 2023

  • New: ChatGPT content writing assistant powered by GPT-3 from OpenAI
  • New: Advanced search param definition
  • Fix: Cleanup and minor fixes

9.21.0

Release Date: Feb 2, 2023

  • New: FAQs shortcode
  • New: Draft like Categories
  • Fix: Cleanup and minor fixes

9.20.0

Release Date: Nov 12, 2022

  • Update: Improve CSS loading speed
  • Update: Improve Google CLS
  • Fix: Cleanup and minor fixes

9.12.0

Release Date: Aug 23, 2022

  • Update: New UI for simple KB configuration
  • Update: Improve debugging
  • Update: Contributor can see a list of KBs
  • Update: full width when printing article
  • Fix: Cleanup and minor fixes

9.11.0

Release Date: June 25, 2022

  • Update: Option to show article title with Current Template
  • Fix: Cleanup and minor fixes

9.10.0

Release Date: May 23, 2022

  • New: Convert Posts and CPTs to KB Articles
  • New: KB Block Theme template
  • New: Article list indentation
  • Update: WordPress 6.0
  • Update: list available shortcodes and widgets
  • Fix: Cleanup and minor fixes

9.3.0

Release Date: Apr 2, 2022

  • New: Convert Posts and CPTs to KB Articles
  • New: Add backend mode to the Editor
  • Fix: Article content output for Current Template
  • Fix: Cleanup and minor fixes

9.2.1

Release Date: Mar 5, 2022

  • Fix: Article content output for KB Template
  • Fix: Cleanup and minor fixes

9.2.0

Release Date: Feb 25, 2022

  • Update: Article content output for KB Template
  • Fix: Cleanup and minor fixes

9.1.0

Release Date: Feb 18, 2022

  • New: Articles Index Directory shortcode
  • Fix: Cleanup and minor fixes

9.0.2

Release Date: Feb 2, 2022

  • Fix: Category private articles query.

9.0.1

Release Date: Jan 31, 2022

  • Fix: Revert change to article content output.

9.0.0

Release Date: Jan 30, 2022

  • New: navigation sidebar with categories and articles
  • Update: Various fixes and improvements.

8.4.0

Release Date: Nov 26, 2021

  • New: control speed of TOC scrolling
  • Update: Add import/export add-on links
  • Update: Allow private articles
  • Update: Various fixes and improvements.

8.3.0

Release Date: Nov 11, 2021

  • Update: Setup Wizard improvements.
  • Update: Various fixes and improvements.

8.2.2

Release Date: Oct 12, 2021

  • Fix: search finds only publish posts
  • Fix: Cleanup and minor fixes

8.2.1

Release Date: Sep 30, 2021

  • Update: resolve rare update issue

8.2.0

Release Date: Sep 30, 2021

  • Update: Add more access control settings
  • Fix: Cleanup and minor fixes

8.1.1

Release Date: Sep 17, 2021

  • Fix: Issue with post being array
  • Fix: Cleanup and minor fixes

8.1.0

Release Date: Sep 16, 2021

Changes:
* New: Access control – choose what Authors and Editors can change and if they can view analytics
* New: On the Category Archive Page, the author, date and category can be turned on or off
* New: Option to include or exclude articles in child categories on Category Archive Page
* Fix: Cleanup and minor fixes

8.0.1

Release Date: Aug 19, 2021

Changes:
* Update: do not include articles in child categories on Category Archive Page
* Fix: Cleanup and minor fixes

7.7.0

Release Date: May 20, 2021

Changes:
* New: Typography font options for text
* New: Custom icons for sub-categories in Categories Layout
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.6.0

Release Date: May 2, 2021

Changes:
* Update: Accessibility
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.5.0

Release Date: Apr 9, 2021

Changes:
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.4.0

Release Date: Mar 27, 2021

Changes:
* New: Search hit and miss counter
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.3.1

Release Date: Feb 28, 2021

Changes:
* Fix: Issue with Multi-network and editor

7.3.0

Release Date: Feb 28, 2021

Changes:
* Update: preparation for WordPress 5.7
* Update: theme presets
* Fix: Cleanup and minor fixes

7.2.1

Release Date: Feb 5, 2021

Changes:
* Fix: Frontend Editor loading
* Fix: Cleanup and minor fixes

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Contributors

Support

Issues resolved in last two months:

4 out of 5

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