Help

• Getting Started

  • Why should I register with the community?

    Registering lets you take full advantage of the community, enabling you to:
    

    • Post new messages and reply to other members' posts
    • Receive email when someone responds to a specific post or topic
    • Exchange private messages with other members
    • Personalize your community experience
    • Post comments on blogs that don't allow anonymous comments
    • Post ideas, vote on the ideas you like best, and post comments

    If you don't register, you can only browse, search for information, and read posts. You won't be able to give Likes, vote on ideas, interact with other community members, or set customization preferences.

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  • How do I sign in?

    After you've registered and confirmed your registration, you can sign in and start participating.

    
    To sign in:

    1. Click Sign In at the top of any page
    2. Enter your Samsung Account Email address and Password
    3. Click Sign In.

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  • What do I do if I forget my password?

    To get help with your password:

    1. Click Forgot your password?
    2. Enter the Email address, and then enter it again to confirm it.
    3. Click Submit. A password change email will be sent to your email address.
    4. Click the Please login here link in the email to finish changing your password.
    5. Enter your username and new password. You can now log on with your new password.

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• My Settings

  • How do I change the image (avatar) next to my name?

    Changing your avatar is an easy way to personalize your community identity. You can change your avatar as often as you like. Your current avatar appears at the top of the Avatar page.

    
    To change your avatar:

    1. Sign in to your community account.
    2. Go to My Settings > Avatars.
    3. Choose an avatar from the Community collection.

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  • How do I create a signature for my posts?

    Your signature is text that appears at the bottom of your posts.

    
    To create your personal signature:

    1. Sign in to your community account.
    2. Go to My Settings > Personal Profile > Personal Information.
    3. Enter your signature text in the Signature box.
       You can use simple HTML in your signature.
    4. Click Save.

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  • How do I tell other community members about me?

    You can tell other community members as much or as little about yourself as you want. You can enter a short biography, your location, your interests, or anything else (within community guidelines, of course).

    To tell other community members about yourself:

    1. Sign in to your community account.
    2. Go to My Settings > Personal Profile > Personal Information.
    3. Enter information about yourself in the Biography field. You can also enter your name, location, company info, and any other information you want to share.
    4. Click Save.

    By default, all community users can see this information.

    To display your info only to people on your Friends List:

    1. Click Preferences > Privacy.
    2. Set show private information in profile to to friends only.
    3. Click Save.

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  • What is my Friends List and how do I add people?

    Your Friends List is a way to create your own community within a community.

    Depending on your privacy settings, the people on your Friends List can see your biography, other personal information, or online status. If you send private messages, you can choose friends from a list instead of typing their user names.

    Note: Your Friends List is available only if your community supports private messages.

    To add people to your Friends List:

    1. Sign in to the community.
    2. Click the user name of a friend to see the friend's About user name page.
    3. Click Add user name to Friends.

    Note: You can remove a person from your Friend's List by clicking "Remove from Friends". Additionally, you can click "Ignore" to prevent specific users from contacting you.

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  • How do I set my viewing preferences?

    You can customize the look and behavior of the community in many ways, including time zone and language preference, text size, menu behavior, message order, and privacy settings.

    
    To set your viewing preferences:

    1. Sign in to the community.
    2. Go to My Settings > Preferences.
    3. Click through the various preference tabs and make the changes you want.
    4. Click Save on each tab where you make changes.

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• Community Basics

  • How do communities work?

    Communities provide a place for members or participants to search for information, read and post about topics of interest, and learn from each other. Depending on how the community is set up, you'll find:

    • boards where you can post questions and answers
    • blogs where you can read and comment on articles
    • idea exchanges where you can suggest ways to improve products and vote for ideas that other community members have posted
    • and more...

    Guests (unregistered visitors) can browse or search the community for information. Members (registered users) can post messages or comments, track discussions, and get email notifications on posting activity and other community actions.

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  • What is my role and responsibility in the community?

    You are essential to the community, even if all you ever do is read messages or articles that someone else has posted. Communities offer all kinds of contributions: posting questions and sharing answers, leaving comments on blog articles or ideas, voting for ideas you like, or just searching for answers to your questions.

    We encourage you to visit often and participate. Ask your toughest questions. Chances are someone has a solution or can point you in the right direction. If you find a solution that works, let others know and pass on your own tips and insights. You might just have the answer someone else needs.

    Remember to thank community members who have helped you. Show your appreciation by giving Likes to helpful posts, accepting a solution that answers your question, or posting thank-you replies.

    We want the community to be appropriate, friendly, informative, and fun for everyone.

    Be sure to read the Community Terms of Service and the community's Rules and Policies so that you know what to expect and what is expected of you when you're here.

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• Searching

  • How do I search for information?

    To search the Community, enter your search in the search field and click Search. A page of search results is displayed. Browse the search results in the same manner you would a message board.

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  • How does auto-suggest work?

    Auto-suggest accelerates your search by displaying results as you type search terms. When you see the post or user you're looking for, just click it.

    To turn auto-suggest off, click Turn off suggestions in the auto-suggest list.

    To turn auto-suggest on, click Turn on suggestions below the search entry area.

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  • How do I filter search results?

    You can refine your search using one or more filters (location, author, date).

    Want to limit your search results to accepted solutions? Click the Solved check box under the Metadata filter. Want only the most recent results? Use one for the date filters to see results for a day or a week ago. You can also filter your results by individual authors or members who have the same rank.

    Most search filters work together to narrow the possible results. For example, you can search for accepted solutions in the last month. However, the filters for the type of post work a little differently. If you choose Forums and Blogs, you see results from either forums or blogs (not results that are both forum and blog posts).

    Active filters appear at the top of the results list. To turn off a filter, click the X to the right of the filter.

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  • How can I customize search results?

    You can customize your search results to make them more meaningful in several ways:

    • Use the interactive filters on the left side of the page to refine the search results based on a variety of criteria: location, author, date, and others.
    • See which filters are active at the top of the results list.
    • Turn an active filter off by clicking the X button to the right of the filter.

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  • How do I search for posts?

    You can search for posts at any level of the community. When you type a search term, the system automatically searches at the current level. For example, if you're on the community front page, the system searches the entire community. If you're looking at a forum page, the system searches that forum (and the associated knowledge base, if any).

    To search for posts:

    1. Choose the scope of the search in the drop-down list to the left of the Search button.
       You can search at the current level and above in the community.
    2. Start typing the search term.
       Auto-suggest shows the topics that match the term you're typing.
       Tip: You can enter the full search term, or use an asterisk as a wildcard in your search.
    3. If you don't see the term you're looking for in the auto-suggest list, click Search to see the full search results.

    When you get your search results, use the filters on the left side of the page to refine your results.

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  • How do I search for people?

    You can search for community members by name or by rank. The name you search for must be at least three characters long.

    To search for users:

    1. Type the name of an individual user or the name of a rank, click Search.
    2. Click Users, start typing the name of an individual user or the name of a rank.
       Auto-suggest shows the names of users who match the name you're typing. When you enter a rank, auto-suggest lists all users who have that rank.
       Tip: You can enter the full user or rank name, or use an asterisk as a wildcard in your search.
    3. If you don't see the user you're looking for in the auto-suggest list, click Search to see the full search results.

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• Posting Messages

  • How do I post a message?

    To post a message:

    1. Go to the board where you want to post.
    2. Click the START A TOPIC link.
    3. In the Subject field, enter your message title.
       Tip: Make your subject clear and concise, as it’s the only part of the message that shows up on the message-listing page.
    4. In the Body field, type your message. Be sure to include all necessary details, especially for technical topics.
    5. Format and spell check your message, as needed.
    6. Click Post.

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  • How do I reply to a message?

    Click Reply to respond to a particular post.

    The Reply Message screen is similar to the Post Message screen, with these differences:

    • When you reply to a post, the subject line is filled in automatically. You can change it if you want.
    • You can paste the message to which you are replying into the body of your reply by clicking Quote.

    Your reply is added the existing thread; it won't create a new thread.

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  • Can I create "canned" or "boilerplate" responses?

    Yes. You can use macros to create boilerplate text that you can paste into any message. You can create up to 9 macros.

    To set up a macro for boilerplate text:

    1. Sign in to the community.
    2. Go to My Settings > Macros.
    3. Enter a short but memorable name in the Macro Title field.
    4. In the Macro box, enter your boilerplate text. (You can use HTML tags.)
    5. Click Save.

    Tip: To add text at the bottom of your posts, you can include that text your signature instead of using a macro.

    To add your boilerplate text to a post:

    1. Go to a post.
    2. In the comment area, place your cursor where you want to add the boilerplate text.
    3. Open the Macros menu and select the macro you want to add.

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• Bookmarks, Subscriptions, and RSS

  • How do I use bookmarks?

    Bookmarks enable you to list community content (boards, articles, ideas, topics, or individual posts) on a special page so you can easily find it again.

    To bookmark a piece of content:

    1. Go to the item you want to bookmark.
    2. To bookmark a location, choose (Location) Options > Bookmark.
       To bookmark a specific post, go to the post and choose (Post) Options > Bookmark.

    To view and manage your bookmarks:

    1. Go to My Settings > Subscriptions & Notifications.
    2. Click My Bookmarks.
       You can click a bookmark to go to the item.
    3. To delete a bookmark, click the check box for the bookmark and click Bookmark Options > Delete Selected Bookmarks.

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  • How do I use subscriptions?

    Subscriptions let you get email updates whenever new content appears in an area of the community that you're interested in. You can subscribe to a board, a blog article, an idea exchange, or any other location in the community. You can also subscribe to a specific post.

    To subscribe a piece of content:

    1. Go to the item you want to subscribe to.
    2. To subscribe to a location, click (Location) Options > Subscribe.
       To subscribe to a specific post, go to the post and click (Post) Options > Subscribe

    To view and manage your subscriptions:

    1. Go to My Settings > Subscriptions & Notifications.
    2. Click My Subscriptions to see a list of the items you've subscribed to.
       You can click a subscription to go to the item.
    3. To delete a subscription, click the check box for the subscription and click Email Subscription Options > Delete Selected Subscriptions.

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  • What is RSS and how do I use it?

    RSS stands for "Really Simple Syndication." It is a way for you to get the latest content from this community, along with many other sites that you visit, all in one place. With an RSS feed reader, you subscribe to web sites, and those sites feed you new content so you can stay up to date.

    To use RSS, you need a feed reader, such as Google Reader, MyYahoo, or the Live Bookmarks feature of Firefox. There are many free options. After you have your feed reader set up, you can find RSS feeds in the community by going to a board, blog, thread, or message and selecting Subscribe to RSS Feed from the options menu. There you will see a preview of the feed. Most RSS readers give you a button to click at this point. After you click it, the RSS feed appears in your reader as well as new content from that section of the community whenever it becomes available

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• Images (Version 2)

  • Introducing Images (Version 2)

    There are now two versions of the image upload feature that communities can use. The choice is made by the community manager and applies to the entire community.

    In communities that use Images (Version 2) you can organize uploaded images into albums and images become more like posts: you can give Likes to images you like and comment on images in your own albums and those of other community members.

    Here's what's new in Images (Version 2):

    • You can organize your images in albums. You start with default public and private albums that contain any images you might already have uploaded.
    • When you upload an image you can place it in an existing album or create a new one.
    • You change the privacy setting for images by moving them between private and public albums.
    • When you view the images in an album you can use a new carousel control near the top of the page to scroll through the images.
    • You can add a description and tags to an image and choose the one you want to use as the album cover.

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  • How do I view images?

    You can view all photos and graphic files you upload to the community on your Albums and Images page. This page displays images in two ways:

    • The Albums tab displays all of your image albums, including the default Public and Private albums that contain any images you might have already uploaded. You can create new albums when you upload images and move images between albums as needed.
    • The All Images tab displays all of the images you have uploaded

    To view your images:

    1. Go to your profile page.
       A preview of your uploaded images appears on the right.
    2. Click View My Images.
    3. To view all the images in an album, click the album. Click an image to see more about it.
       To view all of your images, click All Images.

    To view another user's public images:

    1. Click the community member's user name to go to that user's profile page.
       A preview of that user's shared images appears on the right.
    2. Click View My Images.

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  • How do I comment on an image?

    To comment on an image:

    1. Go to the Albums and Images page of the image's owner.
    2. Open the album that contains the image you want to comment on and click the image.
    3. Click Likes.
    4. (Optional) Click Add Tag, enter the tag, and click Add.
    5. Click in the comment editor, type your comment, and click Post Your Comment.

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  • How do I upload images?

    Depending on your starting point, you choose one or more images, choose the album where they'll be located, and upload. There are size limitations, of course, and a community moderator must approve your images before others can see them. You can upload images from:

    • Your Albums and Images page
    • Any of your individual Album pages
    • Post Message, Answer, Comment, Article, and other Post pages

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  • How do I edit an image?

    You can change the name, add a description, and apply tags to an image, but you can't edit the actual image in the community. If you want to edit the image, you need to do that outside the community and upload the edited image.

    To edit information about an image:

    1. Go to your Albums and Images page.
    2. Open the album that contains the image you want and click it.
    3. Click Edit to change the image title, add a description, and enter tags.
    4. To display an image on the front of the album, click Use this image for the album cover.
    5. Click Save.

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  • How do I insert an image in a post?

    To insert an image in a post:

    1. Start a new post.
    2. Click Insert Image.
    3. Choose an image source location.
    4. Follow the on-screen instructions

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  • What is a private image?

    A private image is one that only you (and community moderators with permission) can see. When you upload an image, you can place it in a private album or public album. Moderators must approve all uploaded images before you can use them in a post or display them in your My Images list.

    To change the privacy setting for an image:

    1. Click the image to go to the image page.
    2. Click Image Options > Move Image.
    3. Choose an album and click Move. To make an image private, move it to a private album. To make a private image public, move it to a public album.

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  • What are image albums?

    You use image albums to organize the photos and other graphics that you've uploaded to the community. By default, you start with two albums: Private and Public. Your community manager determines the number of albums you can create.

    To edit an image album:

    1. Go to your Albums and Images page.
    2. Choose an album.
    3. Edit the album name or description or change the privacy setting as needed.
    4. Click Save.

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  • My friends can't see the images I've uploaded. Where are they?

    For your protection, your community requires a moderator to approve all uploaded images before they can be displayed. Although you can see your uploaded images that are awaiting approval or flagged for review, other community members who view your images can only see the ones that have been approved.

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  • How do I use an uploaded image as my personal avatar?

    You can use any approved image you've uploaded as your personal avatar.

    To use an uploaded image as your personal avatar:

    1. Sign in to the community.
    2. Go to My Settings > Avatars.
    3. Click From the Community or From Uploaded Images.
    4. Click the image to use as your personal avatar.

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• Accepted Solutions

  • What is an Accepted Solution?

    An Accepted Solutions is a way for you to choose the reply that best answers a question that you've posted. When you accept a solution, both the question and the solution get special icons and links that take you directly from the question to the answer.

    An Accepted Solutions icon also appears on boards and in search results so you can see which messages have solutions.

    You can mark a solution as accepted only for questions that you've posted (you started the thread). Community moderators can also mark one of the replies to a message as an accepted solution

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  • How do I mark a message as a solution?

    To mark a message as a solution, click Accept as Solution on the reply.

    If you change your mind or if another reply provides an even better answer, you can revoke the first selection and accept the second reply.

    To revoke an accepted solution, click Options > Not the Solution.

    You can choose another solution or leave the question unsolved.

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• Likes

  • What are Likes?

    Likes is a content rating system that lets you vote for the messages you think are the most useful or important.

    When you give likes to a message, you are giving a thumbs-up for good content and a pat on the back to its author. Your likes help to boost the value of certain messages and enhance the reputation of their authors.

    Giving likes is as easy as a single click, but the impact of likes ripples across the community.

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  • How do I give Kudos?

    You can give Kudos to any posts in the community except your own.

    To give kudos to a message and its author, click the Star next to This Helped Me on the message.

    If you change your mind about the quality of the message, you can revoke your kudos.

    To revoke kudos you've given, click Options > Revoke My Kudos from this Message.

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  • How can I see who's given me Kudos?

    Want to know who thinks a message is good? It's easy to find out which regular community members and community experts have given kudos to a message. Kudos from community experts carry more weight than those from brand new members.

    To see who's given you kudos:

    1. Go to the message page.
    2. Click This Helped Me.
       The Who starred this Message page shows you all the community members who've given kudos to the message.
    3. Click Experts to see kudos given by high-ranking members of the community.
       Experts are usually moderators and other users who had a kudos weight of more than 1 when they gave the message kudos.
    4. Click the user name or Stars link to sort this page by the name of the user who gave kudos or by the kudos count.

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  • How can I see which messages or authors have received the most Likes?

    There are usually two likes leaderboards on the community's front page -- one for authors and another for messages. The author's leaderboard shows who has received the most likes. The message leaderboard showcases the most liked messages. Links from the front-page leaderboards take you to the full leaderboard pages.

    To view the Top Liked Messages leaderboard, click view all from the front page module.

    To view the Top Liked Authors leaderboard, click view all from the front page module.

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  • How can I see who has given me likes?

    To see who's given you likes:

    1. Go to you profile page.
       Your Profile pages shows the names of community members who have given you likes, the messages they liked, your top liked messages, and the likes you've given.
    2. To see all of your recent likes activity in an area, click view all.
    3. Click the tabs to see more info about your likes activity.

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  • What is Kudos weight?

    Your kudos weight is the number of kudos you give each time you click This Helped Me.

    If you're new to the community, you're kudos weight is probably 1 (each kudo counts as 1). More experienced community members might have a higher kudos weight, so they could give two kudos, ten kudos, or more each time they click.

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  • Why can't I give Likes to some messages?

    There are a few reasons why you might not be able to give likes to a post.

    • You've already given Likes to this message (you can only give them once).
    • You wrote the message (you can't Like your own messages).
    • Your community manager wants you to give Likes only to a message that starts a thread and not to replies.
    • Your community manager has turned Likes off for a message or a forum.
    • Your community manager has frozen Likes for this message. You can still see how many Likes the message has received, but you can't Like it any more.

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  • Where did the Likes number go?

    Sometimes a message gets so many likes that we run out of space to show the number. When that happens, you'll see a Hot Likes symbol or icon instead of the likes count on the kudos badge.

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• Private Messenger

  • What is the Private Messenger?

    Private Messenger enables you to send private notes to other community members. Private Messenger has two big advantages over email:

    • You don't have to know the other member's email address to send the note. (Also, you don't have to reveal yours.)
    • You can read and send private messages without leaving the community, making it easy to a quick conversation with another community member.

    To use the Private Messenger, you must be registered and signed in. You'll see a Private Message icon at the top of your page. If you have any new messages, you'll see the number of unread messages next to the envelope icon.

    Click the message count or envelope icon to go to your Private Messages Inbox.

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  • How do I send a private message?

    To send a private message:

    1. Sign in to the community.
    2. Click the message count or envelope icon to go to your Private Messages Inbox.
    3. Click Compose New Message.
    4. Enter the recipient's name in the Send to area.
       
       Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
       
    5. Enter the subject for the message in the Message Subject area.
    6. Type the reply in the Message Body editor.
    7. Click Send Message.
       You can look for the messages you've sent in the Sent tab.

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  • How do I read a private message?

    To read a private message:

    1. Sign in to the community.
       If you have any new messages, you'll see the number of unread messages next to the envelope icon.
    2. Click the message count or envelope icon to go to your Private Messages Inbox.
    3. To read a message, click the message subject.
    4. To reply to a message, click Reply. Type the reply and click Send Message.

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  • How do I reply to a private message?

    To reply to a private message:

    1. Sign in to the community.
    2. Click the message count or envelope icon to go to your Private Messages Inbox.
    3. To read a message, click the message subject.
    4. To reply to a message, click Reply.
       The recipient and subject are automatically entered for you, but you can edit them.
    5. Type the reply in the Message Body editor.
    6. Click Send Message.

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  • How do I delete a private message?

    You can delete messages one at a time as you read them, or in bulk from your Inbox.

    To delete a private message:

    1. Sign in to the community.
    2. Click the message count or envelope icon to go to your Private Messages Inbox.
    3. To delete a single message, click the message to view it and then click Delete.
    4. To delete all messages, click the Options menu and click Delete All.

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  • How do I see private messages I've sent to others?

    To see the private messages you've sent:

    1. Sign in to the community.
    2. Click the message count or envelope icon to go to your Private Messages Inbox.
    3. Click Sent Messages.

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  • What is my Friends List and how do I add people?

    Your Friends List is a way to create your own community within a community.

    Depending on your privacy settings, the people on your Friends List can see your biography, other personal information, or online status. If you send private messages, you can choose friends from a list instead of typing their user names.

    Note: Your Friends List is available only if your community supports private messages.

    To add people to your Friends List:

    1. Sign in to the community.
    2. Click the user name of a friend to see the friend's About user name page.
    3. Click Add user name to Friends.

    Note: You can remove a person from your Friend's List by clicking "Remove from Friends". Additionally, you can click "Ignore" to prevent specific users from contacting you.

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  • What is my Ignore Users List and how do I add users to it?

    Most users in an online community get along very well. Sometimes, however, you might encounter someone you consider a nuisance. If you are receiving messages that you'd prefer not to receive, you can add the sender to your Ignored Users list. The system blocks all messages from users on your Ignored Users list.

    To add someone to your Ignored Users list:

    1. Sign in to the community.
    2. Click the message count or envelope icon to go to your Private Messages Inbox.
    3. Click a message from the user you want to ignore and click Ignore user name.

    To remove someone from your Ignored Users list:

    1. Sign in to the community.
    2. Click Ignored Users to see the list.
    3. Click Remove from Ignored list to begin receiving messages from this user again.

    You can also search for community members and add them to your Ignored Users list.

    To search for a user.

    1. On any page, enter a user name in the Search box.
    2. Choose Users and click Search.
    3. In the Search Results, click the user's name.
    4. Click Ignore user name in the Contact area

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