HOW UPWAY WORKS
From warehouse to roadside: unveiling the Upway experience
With Upway, you’re not just buying an e-Bike at an affordable price: you’re investing in a seamless and trustworthy experience.
Every electric bike goes through a rigorous inspection and refurbishment process in our warehouse in New York City, ensuring it is in top-notch condition before it reaches your doorstep. We stand by the quality of our e-Bikes with our 1-year warranty that covers any mechanical or electrical failure. Join our community of fans and ride with confidence, knowing that we’ve got your back every step of the way.
How we source, inspect and repair our e-bikes
1. SOURCING
We source only the best electric bike brands in the world from collaborations with manufacturers, bike shops, and individuals.
Explore top-tier American brands like Specialized, Super73, Cannondale, and Rad Power, and discover other brands such as Riese & Müller, Stromer, and Gazelle, which are fan favorites across the world.
2. 50-Point Inspection
Our bikes undergo a rigorous 50-point inspection to ensure there is no structural damage to the frame, mechanical components, drive system, battery, and accessories. The inspection helps us identify necessary potential repairs.
You can find the inspection checklist of each of our e-Bikes on their product page.
3. Mechanical repairs
We replace all worn parts that are not in like-new condition: tires, brakes, cables, and chains. Then, our mechanics:
Bleed hydraulic brakes
Replace worn bearing systems
True wheels and replace spokes
Lubricate the chain
Run a comprehensive quality control check to ensure proper adjustement and alignment of all components
4. ELECTRICAL REPAIRS
Unlike conventional bicycles, electric bikes incorporate advanced electrical components.
Our team proceeds with the repairs identified during the initial inspection, which includes among others:
Refurbishment or replacement of the battery if the residual capacity is below 80% of its original value
Replacement of the torque sensor
Repair or replacement of the display, lights, indicators, alarms...
5. CLEANING AND FINAL INSPECTION
Each bike has its brakes aligned and adjusted for positive, confident braking, and the drivetrain is dialed in for crisp, accurate shifting.
The bike then overgoes a deep clean and a quality-check from our senior-most mechanics.
6. PACKING AND SHIPPING
The final stage in the process is for your bike to be carefully packaged by our warehouse team.
Your bike first undergoes a last inspection from our mechanics, before it is carefully protected in our custom packaging. It will then be packed in our box with the appropriate accessories (charger, keys and assembly tools) for delivery to your home.
After you receive your e-Bike
Guaranteed delivery anywhere in the contiguous US
Upway ships your bike within the next 2 business days, 99% assembled via a freight shipping carrier.
And here's our promise: if your e-Bike faces any bumps in transit, our Delivery Guarantee ensures you're compensated – because your joyride should start stress-free!
Love it or return it
At Upway, we believe in love at first ride. Not vibing with your new e-Bike? No worries!
Whether it's a sizing hiccup or a change of heart, you can easily return or exchange it. A nominal fee applies for the convenience. We're all about making choices as easy as a Sunday ride!
Ride securely with our protection plans
Every e-Bike comes with a 1-year warranty against mechanical and electrical defects.
Amp up your peace of mind with Extend: our partner offers an extra-coverage plan, covering accidental damages, falls, and crashes from day one and for up to three years. Plus, explore our curated selection of locks, helmets, and more because safety always comes first!
READY TO FIND THE E-BIKE OF YOUR DREAMS?
At Upway, assistance is just a message, email, or call away. Our customer support team is here to help you navigate any questions or concerns. Explore our detailed Help Center for quick answers or use our Bike Finder feature to discover the perfect e-Bike match. Your journey starts with us, and we're here every step of the way.
Each bike we receive is subject to a detailed 50-inspection point review.
- Frame shows no cracks, corrosion or deformation
- Stem in very good condition and correctly tightened
- Handlebars in very good condition and correctly tightened
- Steering free of play
- Handlebars in very good condition and correctly attached
- Brake levers work and can be operated with one finger
- The brakes (discs, pads and/or calipers) are in very good condition
- Discs, pads and calipers are in very good condition, quiet and free from signs of oxidation
- Brake pads are in very good condition and move symmetrically
- Brake cables and sheaths in very good condition
- Hydraulic brakes are sealed
- Drum brakes are greased and work properly
- Spokes are tensioned correctly
- Tires in very good condition
- Tire pressure checked
- Tires are concentric, installed in correct rotation direction and are identical front and rear
- Wheels in very good condition, centered, not warped and free of play
- Hubs are free of play
- Rims show no dents or damage
- Chainring and cassette in very good condition and greased
- Gears shift correctly in both directions, without skipping, and control cables are lubricated
- Pedals in very good condition
- Saddle in very good condition
- Seatpost and clamp in very good condition, with no play
- Suspensions in very good condition and in perfect working order (tested in open and closed compression modes)
- Dip tubes are free of oxidation
- Suspension joints are free of leaks
ELECTRICAL
- Battery works and has at least 80% residual capacity
- Battery is securely fastened and free from play
- Charger present, functional and compatible with battery
- Keys to remove battery are present and lock works (if applicable)
- Motor is functional and provides electrical assistance
- Motor mounting screws are tight
- Electronic connectors work
- Pedaling sensors work
- Speed sensor and spoke magnet correctly aligned
- Lights on front and rear work perfectly
- Console lights up and displays motor and battery indications
- Bike software is up to date
- Mudguards secure and correctly positioned (if applicable)
- Chain guard secure and correctly positioned (if applicable)
- Luggage rack is secure and undamaged
- Bike stand is present, functional and free of play
- Frame lock works and has a key (if applicable)
- Bell is functional
- Bike was cleaned
- No stickers or residues of tape or glue on the bike
- Test ride performed in real conditions