Sunrise Software

Remote work has transformed the way we connect and collaborate. However, with more people working from home, HR departments now face new challenges in managing employee cases. In our latest blog, we've explored key strategies to handle HR cases efficiently, boost employee satisfaction, and maintain a supportive work culture from anywhere. 🌍 Read the full blog below and learn how to: 📜Establish clear policies 💬Encourage open dialogue 🧑🏼🏫Provide essential training 💻Leverage technology for seamless processes 🫱🏻🫲🏼Maintain a human touch in a digital world Don't let distance hinder your HR team's success! Dive in to discover how to transform your remote HR management🌟

Sunriser Spotlight: Ryley Francis!☀️ This week we are celebrating our Sunriser of the Quarter, Ryley! Ryley has quickly become an invaluable member of our service desk, and the wider Sunrise team. He's always going above and beyond for our customers, making sure they never have to wait long for help or solutions to their problems.🙌🏼 Our Director of Operations, Martin Julyan shared his thoughts, saying “Ryley joined Sunrise as an apprentice just last year, though it feels like much longer given his significant contributions. He has demonstrated a strong ability to retain knowledge and a genuine eagerness to support our customers. Ryley regularly exemplifies all of our core values, and consistently strives for excellence. He is truly a key member of the Sunrise team.” Ryley, it's great having you on board!🧡 #SunriserSpotlight #EmployeeOfTheQuarter

HR teams - we want to hear from you!💭 We'd like to know what hurdles your department is facing right now. Vote below or comment to let us know about any other issues you have experienced👇🏼🤔 #HR #HRCM

Download our new guide to discover how you can become the best service desk...🏆👇🏼

Following National Thank You Day on Sunday, we wanted to extend a big 'thank you' to our Sunrise community!❤️ Our CEO, Dean Coleman, has a few words to share...

Happy Fourth of July!🎆 Wishing all our lovely LinkedIn followers a great Independence Day❤️

Managing employee cases can feel like juggling flaming swords on a unicycle! With the right support, managers can handle these situations like pros. 🎪✨ In our latest blog, we've shared some top tips to help support your managers in handling HR cases effectively, enhancing their leadership skills, and improving the overall employee experience. But why is this important? Empowering HR teams to improve employee relations leads to: 😁Improved employee morale 🔁Reduced turnover rates 📈Enhanced productivity 💪🏼Stronger team dynamics Click below to explore top techniques for supporting managers👇🏻 #HRCM #Training

Proactive customer service is a powerful way to create positive customer experiences, and this approach can certainly transform how an organisation interacts with their customers.🙌🏼 A recent article and infographic from The Service Desk Institute (SDI) highlights how engaging with customers before issues arise can significantly boost satisfaction, loyalty, and efficiency and why proactive customer service should be an essential part of your strategy.💡 🔍Explore the insights here: https://hubs.li/Q02DHQSQ0 #CustomerService #Proactive #CustomerExperience

How can the Spanish National Team Boost your Service Desk's Success?⚽ Although we have high hopes for England in the Euros, you can't deny Spain's performance so far is inspiring. Here's how: Fluid Communication💬: Like the Spanish players' quick, precise passing, emphasise transparent communication within your service desk. Regular meetings and clear channels prevent misunderstandings, ensuring smooth operations. Skill and Precision🎯: Spain's success is built on their technical skills and precision. Invest in continuous training for your service desk staff to enhance their expertise, enabling them to resolve issues swiftly and accurately. Adaptability🔄: Just as the Spanish team adjusts to the different opponents they face, encourage your adapt to challenges and customer needs. This can be through adopting new tools and adjusting strategies based on feedback. Strong Leadership🏅: Leadership is key to Spain's success, with experienced players guiding the younger ones. Encourage strong leaders within your service desk who can support colleagues, ensuring a cohesive and motivated team. So, when you are watching the next Euro's match, think about which techniques and skills you can introduce to your service desk!🤔 #EURO2024 #ServiceDesk

From streamlining IT to HR and beyond, enterprise service management (ESM) breaks down barriers for seamless collaboration! 🚧 With ESM, you're not just improving processes; you're creating a unified approach to service delivery across multiple departments. Think of it as the secret sauce that transforms your business functions, providing benefits such as: 🎯 Consistent service delivery 🔨 Breaking down internal silos 🚀 Driving efficiency through automation 🔁 A better ROI on corporate ITSM solutions 📊 Enhanced reporting and analytics Want to learn more about how ESM can boost efficiency and empower your business? Click below to find out more! 👇🏻 https://hubs.li/Q02C_FgF0 #EnterpriseServiceManagement #BusinessTransformation #Collaboration #Efficiency #ESM