In 2020, I filed two refund requests as suggested by AirAsia's email. However, despite submitting the requests, I have yet to receive the refunds.
The automated response I received indicates that the refunds are still in process. Unfortunately, there seems to be no way to reach a human officer at AirAsia currently. I'm becoming increasingly concerned about the status of my refunds.
What steps should I take next?
Has anyone else experienced a similar situation?