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In 2020, I filed two refund requests as suggested by AirAsia's email. However, despite submitting the requests, I have yet to receive the refunds.

The automated response I received indicates that the refunds are still in process. Unfortunately, there seems to be no way to reach a human officer at AirAsia currently. I'm becoming increasingly concerned about the status of my refunds.

What steps should I take next?

Has anyone else experienced a similar situation?

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  • Your best bet here is to elevate to the aviation oversight of the relevant country. AirAsia will not give you any money without some legal pressure
    – Hilmar
    Commented Feb 27 at 7:27
  • Does this answer your question? Covid refund enquiry
    – user138870
    Commented Feb 27 at 8:59
  • In that question the last lines of Davids answer, or sign up with a "we get your refund for you" service might be relevant.
    – Willeke ♦
    Commented Feb 27 at 9:18
  • 1
    @dda Air Portugal is not Air Asia.
    – lambshaanxy
    Commented Feb 27 at 11:33
  • @Hilmar I think elevation might be a choice. I might give it a try. Thanks for your idea.
    – 西門 正 Code Guy - JingCodeGuy
    Commented Mar 24 at 3:40

1 Answer 1

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There was a student suggested that I can contacted a local consumer related organization that can mediate and followup the outstanding refund for me. At last, I have successfully got the refund and a reply message from Airasia.

Although when I try to further query some details about the refund, they never reply me. I think at least they are willing to refund after 4 years that is already a miracle in life.

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    Thanks for coming back and updating us on the process. Consumer organisations are often helpful but as there are so many people needing them not every body can be helped.
    – Willeke ♦
    Commented Jul 6 at 15:12
  • Yes. I present them all the screenshots, dialogues and chatbot reply with timestamp and the original invoice, ticket and refund recommendation email from them. So I think the proof is enough to ease the followup. However, I personally not dare to use their service again or at least I will avoid to use if possible.
    – 西門 正 Code Guy - JingCodeGuy
    Commented Jul 7 at 16:30

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