for a PLUS ticket on tap, which advertise "free changes", I cannot seem to get them.
On the website, there's a bug that won't allow me to change a single passenger. The confirmation screen shows all passengers and I ain't clicking agree on that. But even on the website, selecting a flight that is cheaper than the one I am holding will charge U$7.50. So not free.
Since I cannot make the change on the website, I tried the phone. It gets worse. They don't know about the website limitation/bug and to do the change there, again on flights cheaper than the one I am holding, there's a EU$36.70 fee.
So, Is there any way to hold them accountable for the "Free changes" advertisement?