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I bought an axa travel insurance 8 days ago for my Greece trip. But now I got COVID and I'm trying to cancel it using their form: https://www.axa-schengen.com/en/contact-us

However, they never allowed me to proceed and always denied my entry for last name:

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I'm sure I didn't enter any novel characters.

So is it really because I am not allowed to cancel???

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OK I just found an answer to my own question. It seems that they don't think my two-letter last name is a valid one!!!

I added three spaces before my last name and it worked for the system!

Such weird bug!

～～～～update on 20 Dec 2021～～～～

They just confirmed that my insurance contract will be cancelled:

Dear Sir/Madam

As requested, we have cancelled the policy number XXXXX

The policy has been cancelled and the amount of the prime will be refund in the 30 days to your credit card that was used to make the booking,

Regards,

AXA SCHENGEN

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    See: kalzumeus.com/2010/06/17/…
    – xngtng
    Commented Dec 17, 2021 at 15:45
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    @xngtng Amusingly, I don't see "names must be at least n characters long" in that (seemingly exhaustive) list. And "Try to make less" should, of course, be "Try to make fewer".
    – Spehro Pefhany
    Commented Dec 17, 2021 at 16:16

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