I booked an apartment in Barcelona for the 19th March, but obviously I’ll be unable to attend due to the coronavirus.
I have paid for the apartment up front, in full.
I messaged the apartment owner on booking.com regarding a potential refund.
I got a message back saying I’d have to request to cancel the booking for free and then go from there?
Why would I have to do this? I’ve paid up front, so why is there a cancellation fee?
Also, is there any chance of me getting a refund?